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The Implementation Success Manager at AppZen will manage multiple implementations of their autonomous spend-to-pay software, overseeing deployment, documentation, and customer relationships while ensuring timely delivery and adherence to service level agreements.
The role involves creating and improving technical documentation, including user guides and FAQs, while collaborating with subject matter experts. A focus on accuracy, time management, and knowledge of financial technology is essential.
The Senior Manager, Global Support leads a team providing technical and customer support, managing inquiries and performance goals, and collaborating with other departments. This role also involves training staff and automating communication during incidents, requiring a strong technical background and experience in support operations.
The Instructional Designer will create effective training content using video-based and eLearning materials to enhance learning experiences. Responsibilities include assessing learner needs, designing courses, evaluating outcomes, and maintaining project documentation. The role requires experience with development tools and a strong understanding of educational strategies.
Provide 2nd level technical support to customers, collaborate with engineering and operations, reproduce issues, file bug reports, and analyze log files. Write knowledge base articles and participate in a 24x5 shift environment.
The Enterprise Customer Success Manager will manage customer relationships from adoption to renewal and expansion, focusing on driving product utilization and helping customers achieve their goals from software investments. Responsibilities include conducting regular business reviews, project management for feature adoption, and collaborating with sales for upselling opportunities.
AppZen is seeking a Sales Development Representative to generate sales opportunities and build sales pipeline with prospective clients. The ideal candidate should have previous experience in generating leads, confident communication skills, and the ability to collaborate with account executives to meet and exceed pipeline development goals.
Responsible for driving revenue growth by building and nurturing client relationships, facilitating customer success, and developing strategic business relationships. Focus on developing new business and expanding existing accounts within Fortune 1000 companies.
The Sales Development Representative will generate leads and build sales pipelines by engaging with potential clients via calls, emails, and social media. The role involves qualifying leads from marketing campaigns, conducting conversations with C-level executives, and collaborating with marketing and account executives to meet sales goals.
The Enterprise Account Executive will drive revenue growth through strategic account planning, prospecting, and managing the entire sales cycle from discovery to closing, specifically targeting Fortune 1000 accounts.
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