The Desktop Support Administrator is responsible for providing technical support for desktop systems, managing incidents, user accounts, and hardware support. This role includes troubleshooting network and virtual desktop issues, maintaining IT asset records, and ensuring compliance with service level agreements.

The Desktop Support Administrator will provide technical support for local desktop systems, manage user accounts, troubleshoot incidents, perform hardware repair, and support virtual desktop environments. This role ensures adherence to SLAs while maintaining IT asset records and compliance with configuration management practices.