The General Manager will lead operations at Culligan of Minnetonka, focusing on customer satisfaction, operational and financial outcomes, and team growth. Responsibilities include P&L accountability, strategic oversight, community engagement, and employee development. The position requires strong management skills and experience in operational leadership within the water industry.

Passionate Customer Experience Manager with 5+ years of experience leading customer-centric initiatives, enhancing satisfaction, and driving loyalty. Develop and execute strategies to elevate customer service, analyze feedback for improvements, and lead a team of professionals to create a customer-first culture. Skilled in training, feedback management, process improvement, and utilizing technology to enhance customer experiences. Bachelor's degree preferred.

As a Customer Success Specialist, you'll communicate with customers about products and services, address inquiries about water quality, manage billing processes, schedule appointments, and complete administrative tasks, all while building strong customer relationships.