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As a Solutions Design Analyst, you will manage the Solutions Design process for clinical trials, gathering requirements, ensuring accurate mapping to software solutions, and collaborating with various teams to provide consultation and support throughout the project lifecycle.

Seeking passionate Solutions Design Analysts with a background in Life Sciences and experience in Clinical Trials to deliver high-quality eCOA solutions to clients worldwide. Responsibilities include managing solutions design process, gathering requirements, maintaining specifications, ensuring data consistency, and collaborating with various teams. Requires a degree in Pharmaceutical/Healthcare/Life Science or Computer Sciences, understanding of eCOA and Clinical Research, and strong communication skills.

The Technical Support Analyst provides first-level customer service for clinical trials, supporting telecom systems and ensuring mobile device communications. Responsibilities include troubleshooting, vendor research, training, and coordinating upgrades for internal stakeholders. The role demands investigation of telecom interruptions and delivery of support and best practices for deployment.