Top Remote Jobs in Baltimore, MD

The Principal Support Analyst manages complex customer incidents, providing expert support, mentoring team members, and ensuring effective resolution of service requests. Responsibilities include handling escalated tickets, demonstrating exceptional communication, and advising clients on software best practices while maintaining knowledge bases and leading training sessions.

Lead and manage the execution of the product roadmap for two engineering teams, focusing on high-quality deliverables while mentoring and coaching team members. Collaborate with stakeholders, champion agile practices, and evolve engineering processes for efficiency. Oversee solution designs and code reviews in a collaborative environment.

The Product & Privacy Counsel will provide legal advice on product and privacy compliance, draft user-facing legal terms, and develop scalable legal processes. The role requires collaboration with product and engineering teams to ensure innovative solutions meet regulatory requirements, fostering a privacy-first culture within the company. The position demands expertise in U.S. privacy laws and the ability to translate complex legal concepts into actionable strategies.