Customer Success Articles

Olivia Belitsky

Updated on April 24, 2024

Grabbing attention is cheap. Capture the value you’re creating by tracking things like satisfaction and completion.

Adam Thomas

Updated on April 24, 2024

Too often, customer success and product teams treat each other like adversaries. Here’s how to fix that.

Sandeep Chennakeshu

Updated on April 24, 2024

Collecting feedback from customers is critical to building a successful product. Here’s how to cut through the noise and focus on what your customers need. 

CS Chan

Updated on April 24, 2024

Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?

Anthony Capano

Updated on April 23, 2024

Consumers are open to hearing what brands have to say, but they want to be reached on their own terms. 

Jana Boone

Updated on April 22, 2024

As we enter an economic downturn, smart leaders will use the turbulence to build for the future.

West Stringfellow

Updated on April 22, 2024

Orient your decisions around your customer by using this process to understand everything about them.

Rob Holland

Updated on April 22, 2024

Brands can no longer simply consider consumers’ opinions; they need to be the driving force behind every business decision.

Nis Frome

Updated on April 22, 2024

To succeed, companies need to gain foresight by collecting and optimizing leading — not lagging — indicators.

Dave Perretz

Updated on April 22, 2024

Businesses often make the mistake of crafting a strategy based on their own perception about what value they offer customers. It’s possible to build a much more effective plan, however, by figuring out your unique value proposition.