Customer Success Articles

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Brian Nordli Brian Nordli
Updated on April 24, 2024

When Should a Salesperson Fire a Customer?

Bad customers aren’t worth the revenue. Here’s how to part ways on good terms.

Brian Nordli Brian Nordli
Updated on April 24, 2024

5 Ways to Improve Your Customer Onboarding Process

Onboarding sets the tone for your customer journey, so your CSMs really need to get it right.

Neil McLean Neil McLean
Updated on April 24, 2024

Customer-Led Growth Is the Future of B2B Software Sales

This hybrid go-to-market strategy meets changing buyer demand by giving customers more say in their sales experience. Follow these best practices to benefit from what it has to offer.

Phil Geldart Phil Geldart
Updated on April 24, 2024

Here’s How to Make Your Company Customer Centric

Customer-centric companies treat the customer as a long-term relationship, not just a one-off transaction.

Image: Shutterstock / Built In
Brian Nordli Brian Nordli
Updated on April 24, 2024

The Key to Success in SMB Sales? Trust.

When objections lurk around every stage of the buyer experience, here’s how to close the deal.

Perri Maxwell Chaikof Perri Maxwell Chaikof
Updated on April 24, 2024

This Account Management Graph Kept Us — and Our Clients — Afloat in Economic Crisis

Look for clients in “positive pain.”

Image: Shutterstock / Built In
Todd Olson Todd Olson
Updated on April 24, 2024

The Basics of Freemium: 3 Tactics That Drive Conversions

How to hit the functionality sweet spot — enough for users to fall in love and leave them wanting more.

Joe Procopio Joe Procopio
Updated on April 24, 2024

How To Shift From a Project Mindset to a Product Mindset

Project management is often disguised as product management, but they could not be more different.

Image: Shutterstock / Built In
Joe Procopio Joe Procopio
Updated on April 24, 2024

Customers Don’t Want Amazing New Features. They Need Innovative Solutions.

I’ve built enough projects that flopped to know that it usually comes down to the same problem: The product was nothing more than a great collection of features.

Adam Thomas Adam Thomas
Updated on April 24, 2024

You Need to Know When to Fire a Customer

We work so hard to build a customer base that we despair at the thought of ever losing one. But sometimes, your relationship has run its course, and it’s smarter to let them go.

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