Customer Success Articles

Sorted By: Most Recent
Chris Dowsett Chris Dowsett
Updated on April 15, 2025

Improve Your Customer Experience. Hire a Decision Scientist.

Our decision science team delivered an automated experience for customers and saved hundreds of thousands of dollars in staff time. Here’s how.

Olivia McClure Olivia McClure
Updated on April 10, 2025

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams

Three customer success managers discuss how their teams drive global impact and cultivate camaraderie.

Group photo of Miro team at outdoor barbecue restaurant posing for a pic with cell phone camera in foreground.
Brand Studio Logo
Brian Nordli Brian Nordli
Updated on April 08, 2025

How to Reduce Churn and Win Back Lost Customers: A Guide

It starts with one simple goal: Do right by your customer.

How to Reduce Churn and Win Back Lost Customers: A Guide
Brian Nordli Brian Nordli
Updated on April 08, 2025

How to Build Trust With Prospective Customers During a Downturn

Taking the time to understand customer needs and challenges is more important now than ever.

How to Build Trust With Prospective Customers During a Downturn
Adam Calica Adam Calica
Updated on April 03, 2025

A Day in the Life of an Onboarding Specialist

There’s no one-size-fits-all solution when it comes to onboarding new customers.

A Day in the Life of an Onboarding Specialist
Brand Studio Logo
Hal Koss Hal Koss
Updated on April 01, 2025

These 6 Customer Retention Strategies Actually Work

Step 1: Make sure your customers see value right away.

These 6 Customer Retention Strategies Actually Work
Eva Roethler Eva Roethler
Updated on April 01, 2025

Behind the Scenes of Udemy Business’s Success

Three Udemy sales and customer success leaders share insight into the business’s rapid growth on the B2B side.

A group photo of the Udemy team wearing matching wide brimmed hats.
Brand Studio Logo

Related Topics