Customer Success Articles

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Olivia McClure Olivia McClure
Updated on March 27, 2025

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams

Three customer success managers discuss how their teams drive global impact and cultivate camaraderie.

Group photo of Miro team at outdoor barbecue restaurant posing for a pic with cell phone camera in foreground.
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Hal Koss Hal Koss
Updated on March 27, 2025

These 6 Customer Retention Strategies Actually Work

Step 1: Make sure your customers see value right away.

These 6 Customer Retention Strategies Actually Work
Updated on March 27, 2025

A Day in the Life of an Onboarding Specialist

There’s no one-size-fits-all solution when it comes to onboarding new customers.

A Day in the Life of an Onboarding Specialist
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Eva Roethler Eva Roethler
Updated on March 27, 2025

Behind the Scenes of Udemy Business’s Success

Three Udemy sales and customer success leaders share insight into the business’s rapid growth on the B2B side.

A group photo of the Udemy team wearing matching wide brimmed hats.
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Olivia McClure Olivia McClure
Updated on March 25, 2025

Why Ellevation Education is the Perfect Match for These Former Teachers

Learn how three former educators transitioned from teaching to tech and how they create a sense of community among their peers.

Large group photo of Ellevation Education team, taken from above.
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Brian Nordli Brian Nordli
Updated on March 20, 2025

How to Build an Ideal Customer Profile and Put It Into Action

A well-defined ICP aligns your product, sales and marketing.

How to Build an Ideal Customer Profile and Put It Into Action
Luke Kim Luke Kim
Updated on March 03, 2025

How to Build AI Programs with Customers at the Core

If you’re building an AI product, you need to make sure your users will actually find it useful. Here’s how.

Image: Shutterstock / Built In
Joe Procopio Joe Procopio
Updated on November 25, 2024

Customer Loyalty Matters More Than Ever. Rewarding That Loyalty Is Mandatory.

If you don’t make your customer a VIP, your competitor will.

Image: Tada Images / Shutterstock / Built In

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