Customer Success Articles

Sorted By: Most Recent
Kevin Ruef Kevin Ruef
Updated on January 18, 2024

Client Acquisition vs. Client Retention: Which Should You Focus On?

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

Image: Shutterstock / Built In
Updated on December 19, 2023

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

Image: Shutterstock / Built In
Nona Tepper Nona Tepper
Updated on March 15, 2023

What Makes a Tech Lead Successful?

Tech leads combine unparalleled technical expertise with people skills. Here’s what you need to know to become one.

Jason Cottrell Jason Cottrell
Updated on March 15, 2023

How AI Customer Service Will Transform Industries

AI can optimize pivotal moments of interaction with customers to create market-differentiating experiences.

Joe Procopio Joe Procopio
Updated on March 15, 2023

There’s a Better Way to Put Data in Front of Your Customers

As the volume of available data grows more overwhelming, you need to reduce the noise at the source.

Artem Oppermann Artem Oppermann
Updated on March 15, 2023

Predictive Behavior Modeling: How to Keep Your Customers With AI

You don’t need a crystal ball to tell the future. You can predict customers’ behavior using this deep learning technique.

Tim Duncan Tim Duncan
Updated on March 15, 2023

This Is the Secret to Driving Growth With Cryptocurrency

Customer insights are key to successfully deriving value from cryptocurrencies.

Image: Shutterstock / Built In

Related Topics