Operations Articles

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Hal Koss Hal Koss
Updated on April 03, 2025

How to Pick the Right Tools for Your Ops Stack

New tools are fun, but don’t get too carried away.

How to Pick the Right Tools for Your Ops Stack
Built In Staff Built In Staff
Updated on April 01, 2025

For Successful Rollouts, Project Managers Rely On These Dependable Best Practices

Carrying a project from inception to deployment is no small feat.

For Successful Rollouts, Project Managers Rely on These Dependable Best Practices
Brand Studio Logo
Hal Koss Hal Koss
Updated on April 01, 2025

These 6 Customer Retention Strategies Actually Work

Step 1: Make sure your customers see value right away.

These 6 Customer Retention Strategies Actually Work
Stephanie Dismore Stephanie Dismore
Updated on March 27, 2025

It’s Time to Rewrite the Handbook for Employee Engagement in Hybrid Work Environments

The future of work isn’t going to look the same for any one employee. HP’s managing director of North America believes that, to thrive, companies must empathize with — and invest in — their workforces.

It’s Time to Rewrite the Handbook for Employee Engagement in Hybrid Work Environments
Updated on March 27, 2025

At Ascension, Agile Processes Support a Faith-Based Mission

Ascension’s digital studio combines a purpose rooted in decades of service, a modern tech stack and “zero technical debt.”

At Ascension, Agile Processes Support a Faith-Based Mission
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Tammy Xu Tammy Xu
Updated on March 25, 2025

Should You Put Your Devs on Customer Support Duty?

Drift’s support rotation was born out of necessity — but that’s not why it’s still around.

Should You Put Your Devs on Customer Support Duty?
Charles Miglietti Charles Miglietti
Updated on March 25, 2025

Startups Should Think Twice About Hiring Consultants

After leading his startup to a $13.2 million Series A and hiring 100 employees globally, this CEO believes that paying others to solve early problems is a lousy way to build a strong, scalable business.

Startups Should Think Twice About Hiring Consultants
Hal Koss Hal Koss
Updated on March 25, 2025

It’s Time to Adjust Your IT Strategy to Support a Remote Workforce

Start by optimizing tech stacks for new, asynchronous workflows.

It’s Time to Adjust Your IT Strategy to Support a Remote Workforce
Tammy Xu Tammy Xu
Updated on March 20, 2025

How to Stop a DDoS Attack: A Guide

Take these steps to stop a DDoS attack from hurting your company.

How to Stop a DDoS Attack: A Guide
Brian Nordli Brian Nordli
Updated on March 20, 2025

Without Diverse Leadership, Tech Will Be Slow to Change

Diversity and inclusion needs to be a focus at the senior level — not just in entry-level positions.

Without Diverse Leadership, Tech Will Be Slow to Change

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