Expert Contributors Articles

Erica Hansen

Updated on April 20, 2024

More than just a chatbot, conversational AI can help nurture and grow customer relationships.

Joe Procopio

Updated on April 20, 2024

Ask what they do. Then focus on saving them time.

Scott Salkin

Updated on April 20, 2024

Annual churn rate, customer journey map, net rention rate — and more.

Stephanie Bannos

Updated on April 20, 2024

After the tumult of 2020, companies must stabilize their relationships, jumpstart paused initiatives and cultivate their brand identities.

Amy Radin

Updated on April 20, 2024

Paradigm shifts only seem like they come out of nowhere. Innovators see the signs, however faint, that something big is coming.

Ricky Holm

Updated on April 20, 2024

Virtual practice can lead to reduced training times, better knowledge retention and an overall improvement in job performance.

What you need to know about this segment of the low-code revolution.

Kurt Shenk

Updated on April 20, 2024

An exodus from Silicon Valley and an even bigger ongoing commitment to remote work are just two of the trends we’re forecasting for 2021.

Sukhinder Singh Cassidy

Updated on April 20, 2024

In February of 2020, we sold StubHub for $4 billion. In March, the entertainment industry crashed. Surviving wasn’t easy.

Will Page

Updated on April 20, 2024

At the turn of the last century, widespread file-sharing had eviscerated the music industry. By evaluating the situation through a simple economic lens, however, Spotify created a business model that stopped the devastation.