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Top Remote Customer Success Jobs in New York City, NY
Information Technology • Consulting
The Customer Success Executive will enhance customer satisfaction and drive revenue growth by managing client relationships, overseeing project delivery, and providing innovative solutions. Responsibilities include account management, conducting business reviews, and ensuring contract renewals, while acting as a strategic advisor to clients and engaging with internal teams to address customer needs.
Information Technology • Software
The Manager of Customer Success Management will lead a team of Senior Customer Success Managers, ensuring alignment with customer objectives. The role includes optimizing customer retention and expansion, managing onboarding and advocacy, and resolving account issues, all while fostering a world-class CS team based on company core values.
Top Skills:
CoachingCustomer Success ManagementGainsightTeam Leadership
Information Technology
The Customer Advisor is responsible for handling inquiries from potential customers regarding Ting Internet services, providing support through calls and chats, and coordinating with various teams to ensure smooth order fulfillment and customer satisfaction.
Top Skills:
Amazon ConnectCustomer SupportGoogle SuiteSalesSlackTechnical Support
Featured Jobs
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Software
The Enterprise Customer Success Manager at Incode will be the strategic interface between clients and internal teams, managing customer relationships, implementing projects, analyzing data, and providing exceptional support to ensure successful client outcomes. The role demands strong project management skills, technical knowledge, and the ability to navigate a fast-paced environment.
Top Skills:
Biometric TechnologiesCustomer SuccessData AnalysisIdentity SoftwareMobile AppsProject ManagementSaaSStakeholder ManagementTechnical Acumen
Software • Pharmaceutical
The Enterprise Specialist will manage pharmacy onboarding and implementation, provide training, troubleshoot technical issues, ensure customer satisfaction, and lead project planning and scheduling. They will actively engage with clients, optimize resource use, and adhere to PrimeRx guidelines, while maintaining documentation and effective communication with stakeholders.
Top Skills:
Hardware InstallationPharmacy Technician CertificationRemote Communication ToolsSoftware InstallationTroubleshootingUser SupportVpns
Fintech • Information Technology
As a Trading Services Specialist, you will provide high-quality support to enterprise-level clients focusing on order entry, execution, and compliance. Responsibilities include monitoring trading activity, resolving technical issues, maintaining client relationships, and ensuring adherence to regulations. You will collaborate with internal teams to enhance services based on client feedback.
Top Skills:
Business AdministrationComplianceCustomer SupportEconomicsEquities TradingFinanceFix ProtocolOptionsRelationship ManagementRisk ManagementTrading PlatformsTrading Services
Software
The Customer Success Team Manager will mentor Customer Success Managers (CSMs), refine customer engagement strategies, analyze customer data, and ensure high retention and satisfaction rates, while driving revenue growth through effective team leadership and operational excellence.
Top Skills:
ChurnzeroCRMGainsightSalesforceTotango
Nanotechnology
The Client Relations Manager will serve as the main contact for clients, ensuring a seamless experience from onboarding to support. They will address client needs proactively, collaborate with internal teams to meet client expectations, and monitor project outcomes. This role is essential for fostering long-term partnerships and driving client satisfaction and business growth.
Top Skills:
Account ManagementBusinessBusiness Management ToolsClient RelationsCrm SoftwareData AnalysisEngineeringProject ManagementProject Management Software
Artificial Intelligence • Edtech • Gaming • Kids + Family
The Customer Success Engineer at Age of Learning provides technical support for key accounts, resolving complex issues while collaborating with internal teams to enhance customer satisfaction and streamline processes. Responsibilities include managing escalated JIRAs, advocating for support cases, and maintaining expertise in the product ecosystem to guide troubleshooting efforts.
Software • Energy
As a SaaS Configuration Specialist, you'll design and configure software workflows for utility energy efficiency programs, ensure optimal user experience, resolve bugs, and communicate effectively with diverse stakeholders. You'll also conduct analyses related to software use and business processes to enhance service delivery.
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Top remote Companies in New York City, NY Hiring Customer Success Roles
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