JOB SUMMARY:
The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
KEY RESPONSIBILITIES
- Adhere to PrimeRx guidelines and assist pharmacies partnering with PrimeRx in following the correct procedures, including Conversions Pharmacy Setups, New Pharmacy Setups, Add-Ons and Data Merging (for PrimeRx Enterprise and PrimeRx Cloud).
- Ensure seamless and efficient Onboarding and Implementation experience for our customers.
- Provide comprehensive training to pharmacies tailored to the specific modules they have purchased (for PrimeRx Enterprise and PrimeRx Cloud Modules).
- Troubleshoot technical and operational issues as they arise for PrimeRx Enterprise and PrimeRx Cloud Products and Services.
- Deliver exceptional customer support services, ensuring client satisfaction.
- Stay current with new features, product enhancements, and changes in relevant laws and regulations, maintaining up-to-date knowledge to assist clients better
- Project Planning & Scheduling: Develop comprehensive project plans, timelines, dependencies, and resource allocation to ensure efficiency.
- Team Leadership & Task Delegation: Lead, inspire, and assign tasks to the team based on expertise, fostering a high-performance environment.
- Communication & Stakeholder Management: Facilitate clear communication, engage stakeholders, manage expectations, and address concerns proactively.
- Resource & Quality Management: Optimize resource utilization and uphold quality standards for all project deliverables.
- Problem Solving & Decision Making: Address challenges promptly and make strategic decisions aligned with project and organizational goals.
- Reporting & Documentation: Provide regular updates, maintain thorough records, and ensure transparency in project progress.
- Installation & Training: Oversee hardware/software installation and deliver necessary training for seamless adoption
QUALIFICATIONS
- Education: Minimum High School diploma or College degree required.
- Certification: Pharmacy Technician certification preferred.
- Technical Skills: Proficiency in both hardware and software, with experience in installation, troubleshooting, and providing user support.
WORKING CONDITIONS
- Onsite & Remote Support: Travel to client locations, medical offices, and remote sites for hands-on technical assistance, ensuring professional appearance and camera readiness for virtual support.
- Flexible Scheduling & Physical Demands: Work flexible hours, including conversions and technical projects; lift and move heavy equipment as needed.
- Client Interaction & Customer Service: Engage with clients, end users, and employees, providing excellent customer service and maintaining a professional demeanor.
- Technical Problem-Solving: Address various IT challenges across hardware, software, and networking, requiring adaptability and continuous skill development.
- Independent Work & Proactive Approach: Manage tasks autonomously, stay self-motivated, and take a proactive approach to troubleshooting and learning.
- Documentation & Reporting: Maintain accurate records of onsite visits, issues, and solutions for reference and compliance.
- Secure Access & Remote Collaboration: Utilize VPNs and remote communication tools to securely access corporate systems and collaborate effectively.
About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
Explore its potential at primerx.io
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Top Skills
What We Do
As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions. Pharmacists need a technology solution that makes it easier to provide patients with medications, helps manage records and meet compliance requirements, and seamlessly oversee core business operations. And, as pharmacists have made clear, that solution should be easy to use, and keep pace with changing pharmacy needs.
For thousands of pharmacies nation-wide, PrimeRx is the preferred pharmacy management software option.
PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and processing, dispensing and labeling, inventory management, patient records, billing, and automatic claims transmission. With PrimeRx, tasks that previously required significant amounts of staff time are executed in seconds, with the highest levels of accuracy.
Pharmacies have the option to add functionality, based on their scope of service. This includes solutions developed for different pharmacy types including community and specialty pharmacies, compounding, Health systems, physicians’ offices, multi-store, mail-order, long-term care facility, and 340B.
PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. The software is regularly updated with new features and improved functionality. These updates reflect both the changing needs of the pharmacy industry, and technology’s ever-expanding capabilities.
Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”
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