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Top Remote Customer Success Jobs in New York City, NY
The Senior Customer Success Manager at Workiva is responsible for managing the entire customer lifecycle, maximizing ROI, consulting on best practices, and driving adoption of Workiva solutions. They build relationships with key stakeholders, identify growth opportunities, and advocate for customers internally. This role requires strategic advisory skills to support customers in achieving their technology goals.
The Head of Customer Success at DearDoc is responsible for ensuring customer retention and revenue growth by leading a high-performing team, implementing customer engagement initiatives, collaborating with sales and product teams, and driving a customer-first culture across departments.
As VP of Customer Success at NextRoll, you will lead the Customer Success, Onboarding, and Professional Services Teams, focusing on operational efficiency, customer satisfaction, and retention. You will design strategies to drive revenue growth and work cross-functionally to align customer engagement with business objectives. Your role involves mentoring a high-performing team and leveraging data for informed decision-making.
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The Tooling and Automation Manager is responsible for enhancing customer support efficiency by optimizing ticketing workflows and managing the CX technology stack. This involves leading integrations, overseeing AI chatbot improvements, and collaborating with vendors and engineering teams to enhance operational performance and customer experiences.
As a Tax Credits Customer Specialist at Gusto, you will resolve customer inquiries related to tax credits, educate clients on tax incentives, perform quality control on credit documents, and collaborate with teams to enhance the tax credits product and processes.
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The Medical Operations Patient Advocate provides administrative support to healthcare providers and concierge-style service to patients. This is a 6-month assignment with potential for a full-time permanent role.
As a Customer Experience Associate at Nourish, you'll provide exceptional support across various platforms, resolving inquiries and troubleshooting issues. You'll ensure customer satisfaction, collaborate with cross-functional teams, document interactions accurately, and contribute to process improvements while working one weekend day per week.
As an Enterprise Customer Success Manager, you'll focus on improving customer quality, engaging in deep discovery for upselling, renewing contracts, and aligning stakeholders within larger organizations. You'll work with cross-functional teams to enhance the customer experience and evangelize the importance of customer success for businesses of all sizes.
The Director of Customer Success will lead a team, manage relationships with property manager clients, ensure customer satisfaction, provide strategic support, and identify growth opportunities while enhancing service delivery and tracking performance.
The Hospital Business Unit Sterile Injectables Health Science Specialist is responsible for launching new products and managing business relationships with healthcare providers. The role involves product promotion, strategic account management, and engaging with key opinion leaders to drive product demand while utilizing digital tools for effective customer engagement.
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