Top Remote Customer Success Jobs in New York City, NY

As a Product Support Specialist, you will interact with diverse customers to maximize their use of the product, analyze feedback for improvements, create content for user guidance, and collaborate with teams to enhance customer experience.

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

The Strategic Customer Success Manager will build and maintain strong relationships with strategic accounts, ensuring customer satisfaction and retention by coordinating resources and support. Responsibilities include managing account health, driving product adoption, and leading engagement strategies to align with customer goals for growth opportunities and renewals.

The Customer Service Representative at Beyond Finance serves as the primary contact for clients in financial hardship programs, providing compassionate service, resolving inquiries, and maintaining strong client relations. They will complete training to expertly guide clients from enrollment to graduation, while addressing issues with active listening and critical thinking in a remote setting.

As a Strategic Customer Success Manager at Eve, you will drive adoption and maximize value of legal tech solutions for law firm clients, ensure high client satisfaction, contribute to product evolution, and maintain strong client relationships. You'll leverage your expertise to achieve key performance metrics and enhance client retention and growth.

As a Customer Onboarding Specialist, you will ensure customer success by guiding clients through the implementation, training, and optimization of Eve's legal AI solutions, collaborating with various teams to meet customer needs and metrics.

The Customer Success Manager at Eve will ensure high client satisfaction and retention, drive product adoption and utilization in law firms, create case studies demonstrating ROI, and provide client feedback for product development. This role requires expertise in legal tech and strong analytical and project management skills to support clients effectively.

The Senior Enterprise Success Manager manages post-sale relationships with Enterprise clients, ensuring strong advocacy and maximizing client value through effective communication and conflict resolution. They handle complex client issues, coordinate with internal teams, and drive client success metrics, while maintaining in-depth knowledge of the IDeaS System and its applications in the hospitality and casino sectors.

The Patient Advocate serves as a liaison between patients and healthcare providers, managing incoming and outgoing calls about medical bills, utilizing the Cedar platform, handling escalations, and ensuring patient satisfaction regarding the billing process.