Top Remote Customer Success Jobs in New York City, NY
As a Customer Operations Specialist, you'll resolve customer inquiries related to tax credits, educate on tax related concepts, perform data quality tasks, and collaborate with teams to improve product solutions, ensuring small businesses effectively utilize tax credits.
The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
The Enterprise Customer Success Manager at Maestro will drive continuous improvement in customer experiences, managing upsells, renewals, or implementations through team collaboration. This role requires deep customer discovery and multi-stakeholder alignment to ensure success in client engagements.
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Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
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The Customer Success Manager at Arrow is responsible for enhancing customer relationships within the CloudHealth portfolio by driving sales growth, managing new business opportunities, and engaging with partners and existing clients. This role focuses on proactive communication with customers and strategic partners to ensure retention and sales development.
The Manager of Enterprise Customer Success will lead a team focusing on maximizing customer value from Atlassian products, ensuring customer satisfaction and retention, mentoring team members, and collaborating with various departments. Responsibilities include managing team performance, supporting customer escalations, and planning for business growth.
The VP of Customer Success at NextRoll is responsible for leading the Customer Success, Onboarding, and Professional Services teams. The role focuses on enhancing customer experience, driving retention and growth through upselling and cross-selling, aligning customer success strategies with business objectives, and developing a high-performing team.
The Senior Support Engineer will work closely with customers to resolve complex support issues, advocate for their needs, and collaborate with various teams to enhance product features and documentation. They will manage support cases from self-managed GitLab and SaaS clients, contribute to incident management, and participate in the hiring process.
The Team Manager of Enterprise Customer Success leads a team of Customer Success Managers, focusing on customer retention, growth, and satisfaction. Responsibilities include coaching talents, managing performance, implementing tools for efficiency, and preventing customer churn by addressing escalated issues. This role requires strategic collaboration across departments and engagement with customers to ensure their success.
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