SaaS Configuration Specialist

Resource Innovations is seeking a Utility Program Software & SaaS Configuration Specialist to join our growing team. As a Utility Program Software & SaaS Configuration Specialist with Resource Innovations, you will support utility energy-efficiency program delivery with software system design, configuration, and maintenance. 

In this role, you will be responsible for designing program configurations, building and iterating on those designs, testing those builds, and launching/maintaining the programs. It involves a high level of problem-solving within the company’s SaaS platforms, and effective communication with internal stakeholders, partners, and clients (both technical and non-technical). The ideal candidate will have 2+ years of experience in the utility energy efficiency industry and can demonstrate a broad working knowledge of software industry elements. 

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Implement business process logic into SaaS platforms by designing, configuring, and maintaining software workflows, automated emails, rendered documents, formulas/functions, forms, and other software elements for specific utility needs based on program design and industry regulation. 
• Provide technical systems solutions for Demand Side Management and clean energy technologies for utilities. 
• Understand customer business drivers, key use cases, and high-level business objectives. 
• Ensure an excellent user experience for various use groups who interface with our systems. 
• Support and resolve bugs, feature requests, and program updates in a timely manner. 
• Communicate with folks of varying levels of program and technical understanding. 
• Develop hands-on knowledge of the Resource Innovations SaaS platforms. 
• Produce gap analyses, testing analyses, product-use analyses, and use-case reports. 
• Establish and maintain a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions to address concerns. 
• Promote standardization and proactively incorporate best practices into systems and processes. 
• Other duties as assigned.

• BS or MS in Computer Science or related quantitative field (e.g. Math, Physics, Economics). 
• Ability to effectively translate business processes to software designs. 

• 2+ years experience with programming language elements (e.g. IF statements, arithmetic functions, for loops). 
• 2+ years experience with front-end languages (HTML/CSS/template languages). 
• 2+ years experience with software configurations (e.g. display conditions, forms, workflows). 
• Ability to analyze energy data and draw/present conclusions. 
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• 2+ years of working experience with software systems in the energy efficiency industry.

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.