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Top Remote Customer Success Jobs in New York City, NY
AdTech
The Client Success Management Intern will assist in analyzing short-form clip content for product rollout, evaluate content gaps, provide insights for new partnerships, and support the sales team with lead generation and agreement tracking, culminating in a presentation of findings.
Top Skills:
CRMNew Media TechnologyVideo Streaming Platforms
Edtech
The Tier III Data Technical Support Specialist will troubleshoot complex technical and data issues for customers and internal teams, manage escalated support tickets, communicate solutions clearly, and collaborate with product and engineering teams. This role requires strong technical proficiency and customer interaction to enhance operational procedures and maintain high customer satisfaction.
Top Skills:
APIsCloud-Based Data PlatformsData ArchitectureData Engineering WorkflowsDatabricksEtl PipelinesIntercomPostgresPythonRest ApisSftpSQL
Automotive • eCommerce • Retail
The Jr. Fitment Expert at Apex Wheels provides pre-sale technical customer support focused on enhancing performance for domestic vehicles. Responsibilities include helping customers with fitment queries, creating educational content, liaising with teams, and ensuring a high-quality customer experience. This role is highly customer-facing and requires strong communication and writing skills.
Top Skills:
Customer ServiceGoogle SuitemacOSMS OfficeZendesk
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Consumer Web
As a Software Support Manager, you will lead a team of specialists providing high-quality support to the distributor network. Responsibilities include performance management, team training, handling escalated issues, and implementing process improvements to enhance customer service operations.
Top Skills:
Account Management PortalCrm ToolsCustomer Service ManagementDatabase Management ToolsSalesforce LightningScreen Sharing SoftwareSoftware Support
Software • Analytics • Cybersecurity
As a Tier 3 Product Support Expert, you will provide advanced technical support for Cellebrite's Pathfinder analytics product, troubleshoot complex issues, train personnel, manage bug resolutions with R&D, and engage with the forensic community through webinars and forums.
Top Skills:
Active DirectoryAnalytical SkillsBashC#Cellebrite Physical AnalyzerCloud InfrastructureDatabasesDnsElastic SearchLinuxMongoDBNetworkingNoSQLPathfinderPythonTechnical CommunicationTroubleshootingWindows
Cloud • Information Technology • Security • Software • Cybersecurity
As a Technical Account Manager at Aqua Security, you will serve as a trusted advisor to lead strategic customers through product adoption, act as a technical project manager, and ensure successful outcomes. Responsibilities include developing joint success plans, facilitating technical enablement sessions, and collaborating with Sales and Engineering teams, while focusing on customer experience and loyalty.
Artificial Intelligence • Cybersecurity
The Technical Customer Success Specialist will manage a portfolio of clients, ensuring their success with CHEQ’s solutions through effective onboarding, data analysis, and relationship building. This role requires strong communication, problem-solving skills, and proficiency in data analysis.
Top Skills:
Google AdsGoogle AnalyticsExcel
AdTech • Artificial Intelligence • Software
The Client Experience Manager is responsible for ensuring client success through understanding business objectives and aligning them with Clinch solutions. Responsibilities include providing campaign oversight, educating clients on platform usage, and fostering long-term client relationships.
Top Skills:
Ad-OpsAd-ServerAd-TechClinch PlatformDco
Software • Cybersecurity
The Engagement Manager will lead post-sales engagement with key customers, ensuring effective use of BioCatch solutions and managing project delivery. This role requires collaboration with customers and internal teams to solve problems, enhance product adoption, and identify new business opportunities. Responsibilities include project management, customer communication, and advocacy for client needs.
Top Skills:
ConsultingCybersecurityData AnalysisFraud PreventionMachine LearningPaymentsProject Management
AdTech • Marketing Tech
As a Customer Success Manager, you will enhance client experience through onboarding, budget oversight, and relationship building while driving revenue growth and client retention. You'll collaborate with internal teams to optimize service delivery and ensure clients benefit from the company's innovative technology and insights.
Top Skills:
Ad-TechMachine LearningProgrammatic User AcquisitionRetargeting Technologies
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Top remote Companies in New York City, NY Hiring Customer Success Roles
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