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The Group Lead oversees a team of customer service associates, ensuring excellent customer experiences and operational efficiency. Responsibilities include coaching associates, handling escalated customer inquiries, and leading process improvement initiatives. The role requires strong emotional intelligence and the ability to foster a supportive team environment.
The IT Systems Administrator 1 will handle helpdesk tickets and resolve daily technology issues for employees. Responsibilities include providing on-site support, troubleshooting video conferencing and network issues, writing documentation, managing SaaS applications, and supporting mobile devices. Collaboration with HR for onboarding is also essential.
The Customer Experience Associate will deliver exceptional customer service via phone, email, and text. Responsibilities include resolving issues, documenting interactions, and improving customer experience, all while maintaining a high level of empathy and communication skills.