Customer Success Articles

Brian Nordli

Updated on April 20, 2024

For starters, when was the last time you texted the customer?

Erica Hansen

Updated on April 20, 2024

More than just a chatbot, conversational AI can help nurture and grow customer relationships.

Joe Procopio

Updated on April 20, 2024

Ask what they do. Then focus on saving them time.

Scott Salkin

Updated on April 20, 2024

Annual churn rate, customer journey map, net rention rate — and more.

Stephanie Bannos

Updated on April 20, 2024

After the tumult of 2020, companies must stabilize their relationships, jumpstart paused initiatives and cultivate their brand identities.

Melissa Lowe

Updated on April 19, 2024

Shoppers leave behind data breadcrumbs, which companies can harness to add value to the customer experience.

Ted Hunting

Updated on April 15, 2024

One is more familiar. The other might be more cost effective.

Brian Nordli

Updated on April 15, 2024

Monitoring customer satisfaction isn’t nearly enough.

Anthony Corbo

Updated on April 15, 2024

Technical support refers to the oversight and maintenance of computer hardware and software systems, particularly the resolution of technical issues that may arise regarding customer accounts or company software infrastructure.