Top Customer Success Jobs in Santa Cruz, CA
The Client Success Manager will be the voice of the client, addressing program questions, managing client interactions, and training on the PerformLine platform. Responsibilities include conducting Quarterly Business Reviews, optimizing program performance, and identifying sales opportunities for renewals and upsells.
The Associate Software Automation Specialist will assist in the setup and maintenance of loan programs within the Product Pricing Engine, automate investor guidelines, and help clients with system configurations. Responsibilities include troubleshooting, monitoring error logs, and defining user privileges within the Loan Origination System, with opportunities to learn about various roles within the mortgage industry.
The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.
The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.
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The Customer Success Manager will manage ongoing customer activities, nurture relationships with stakeholders, monitor customer health, guide problem resolution, oversee the renewal process, provide visibility across departments, and develop advocates among customers to drive measurable outcomes and loyalty.
The Utility Program Software & SaaS Configuration Specialist will design, configure, and maintain software workflows for utility energy-efficiency programs. Responsibilities include implementing business processes in SaaS platforms, resolving bugs, ensuring an excellent user experience, and producing analyses to support program delivery.
As a Pro Product Technical Specialist, you will onboard and train clients on Service Titan Pro Products, particularly in telecom. This includes managing timelines, conducting training sessions, troubleshooting setup issues, and ensuring customer understanding of product features. You will also act as a liaison between clients and product teams to improve offerings based on customer feedback.
The Pro Product Technical Specialist will onboard and train clients on telecom products and services, manage timelines, provide client training sessions, troubleshoot issues, and serve as a technical resource for telecom functionalities, ensuring client success.
The Workday Client Partner acts as a trusted advisor to large enterprise clients, focusing on account management, relationship development, and driving revenue growth. This role involves engaging with senior stakeholders, providing sales support, and ensuring client satisfaction while managing strategic IT roadmaps and staffing changes.
The Billing Specialist is responsible for managing billing processes for clients including submitting claims, resolving billing errors, and providing customer support. The role requires preparation of patient statements and ensuring productivity standards are met.
The Client Relations Lead maintains and strengthens customer relationships by serving as the main contact between clients and the company. Responsibilities include leading client calls, resolving issues, onboarding new clients, supporting revenue growth, and engaging internal teams to align with client objectives.
As a Client Support Specialist at Ontic, you will engage directly with clients, manage support tickets, resolve issues, and improve documentation. You will work across teams to enhance client experiences while reporting on metrics related to client inquiries. Technical aptitude and communication skills are essential in this proactive role.
Top Companies in Santa Cruz, CA Hiring Customer Success Roles
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