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Top Customer Success Jobs in Santa Cruz, CA
The Mid-Market Customer Success Manager at Overjet is responsible for managing mid-market accounts, driving client success during pilots, and enhancing customer relationships. This role involves strategic guidance to clients, focusing on expansion and user engagement, while utilizing data to track KPIs and satisfaction. Experience in management consulting and a willingness to learn about AI and dentistry is desired.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 high-revenue accounts, focusing on enhancing customer engagement, driving product adoption, and uncovering growth opportunities. The role requires a strong understanding of customer needs, effective communication, and collaboration across teams.
The Brokerage Operations Trading Specialist will support trading operations, manage trade-related issues, ensure compliance with regulations, and collaborate with teams to improve processes. Responsibilities include assessing risks, managing liquidation of accounts, conducting research, and maintaining necessary documentation.
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The Senior Health and Science Specialist will drive disease awareness and sales for ATTR-CM by engaging healthcare providers across various specialties. Responsibilities include developing business plans, utilizing advanced selling skills, educating customers on the disease and diagnostic procedures, and collaborating with internal teams to enhance customer experience.
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The Customer Support Specialist at Grammarly will provide timely and empathetic support, assist with product-related issues, maintain positive customer relations, and contribute to team efficiency. Responsibilities include troubleshooting, training, and refining customer service procedures.
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
As a VIP Host, you will cultivate relationships with highly engaged Players, execute the VIP engagement strategy, re-engage inactive users, manage a promotional budget, and provide feedback for platform improvements.
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
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