Top Customer Success Jobs in Santa Cruz, CA

As a Customer Success Manager at Drata, you will enhance customer experiences and drive customer journey by fostering trust and collaboration, focusing on metrics like NPS and product adoption. Your role includes serving as a primary contact for clients, leveraging data for performance insights, conducting QBRs, and guiding compliance journeys. You will work closely with internal teams to align customer objectives and create tailored programs for success.

As a Customer Success Manager at Drata, you will enhance the customer experience by engaging with emerging markets, driving customer journey value, and ensuring optimal product adoption. You will manage a portfolio of ~400 customers and collaborate across teams to achieve key performance metrics related to customer satisfaction and retention.

The Senior Customer Success Manager will drive value for enterprise customers by aligning the Drata platform with their business objectives, developing strategies for customer satisfaction and retention, and collaborating with various internal teams. Responsibilities include serving as the primary contact for stakeholders, creating action plans, addressing customer challenges, and promoting product features.

The Client Support Manager at HopSkipDrive will lead a team of Client Support Specialists, oversee onboarding and training, resolve complex client issues, identify operational inefficiencies, monitor team performance, and collaborate with cross-functional teams to enhance client support and satisfaction.

As an InRide Support Specialist, you will manage calls, SMS, and emails related to live rides, troubleshoot app questions, log interactions in the CRM, and maintain adherence to company policies. Your role is critical in ensuring safe and smooth ride experiences.

The Manager of Client Engagement at Laudio will develop deep expertise in the Laudio platform, train users, create user outreach strategies, and ensure high user satisfaction and success. Responsibilities include onboarding new users, conducting training, analyzing performance metrics, creating content, and collaborating across teams to refine user processes and enhance the client journey.

The Technical Account Manager at IAS serves as the main contact for technical inquiries, collaborating with Customer Success and Sales teams to enhance client relationships. Responsibilities include troubleshooting technical issues, providing insights to various departments, and offering consultative services to clients. A key aspect of the role is to ensure customer success through effective communication and problem-solving.

The Customer Onboarding Manager at AffiniPay is responsible for ensuring successful onboarding of new clients to the CASEpeer software. They customize onboarding experiences, provide customer support, build relationships, and work with various teams to enhance customer satisfaction and success. The ideal candidate will have strong communication skills and a background in SaaS client success or management.

The Clinical Workflow Specialist at Imprivata serves as a liaison between clinical and IT personnel in healthcare organizations, providing consultative advice on best practices and regulations. The role involves working with various departments to optimize clinical workflows, deliver training programs, and ensure compliance with healthcare regulations. The Specialist may interact with key stakeholders and support customer success initiatives.

As a Public Sector Customer Success Manager at GitLab, you will build trusted relationships with customers to enhance their experience with our software. You'll help clients achieve their goals by providing strategic advice, measuring success metrics, and facilitating integration of our solutions into their operations. Your role will also involve engaging directly with stakeholders and ensuring customer satisfaction through effective communication and support.