Top Customer Success Jobs in Santa Cruz, CA

The Sr. Cloud Support Engineer provides post-implementation support for SailPoint's Identity as a Service solutions, working closely with customers and internal teams to troubleshoot and resolve complex technical issues related to IdentityNow. Responsibilities include ticket management, customer communication, and knowledge sharing.

In this role as a Technical Advocate, you will educate and empower the SailPoint Community, delivering educational content through webinars, articles, and courses. You will collaborate with various teams to align educational offerings with product features and help shape certification materials, all while maintaining expert-level knowledge of the Identity Security Cloud platform. Your strong communication skills will be essential for engaging with a diverse audience.

As Associate Clinical Director, you will lead a multidisciplinary team to expand the Eating Disorder Program, collaborating with various stakeholders to enhance program efficiency, manage team performance, and supervise care navigators. Responsibilities include clinical training, handling case escalations, outreach to members, and presenting to stakeholders.

As a Senior Customer Success Manager, you will help customers maximize value from CrowdStrike's LogScale/Next-Gen SIEM product suite by building relationships, supporting business outcomes, conducting reviews, and collaborating with sales and product teams to ensure customer success and satisfaction.

The Analyst Relations Manager at CrowdStrike is responsible for developing relationships with industry analysts, managing analyst interactions and evaluations, and ensuring effective communication of the company’s strategy and insights. The role involves leading the analyst program, supporting product launches, and collaborating with internal teams to improve product positioning based on analyst feedback.

As a Client Retention Specialist at Beyond Finance, you will educate clients about financial hardship programs, empathize with their situations, deescalate upset clients, and work to retain them. Your main duties will include using a CRM to manage client interactions, analyzing financial situations, and achieving retention targets while providing top-notch customer service.

The Medical Director for Sleep Medicine at Cohere Health will enhance clinical offerings and client relations while leading program design and innovation. The role requires strategic thinking, relationship building with health plans, and partnership with various teams to improve patient outcomes and promote effective care strategies.

The Brokerage Operations Service Specialist will support Cash App Investing's brokerage services by addressing customer inquiries, processing work daily, managing issues, and enhancing customer support training. This role requires compliance with regulatory standards and proactive problem-solving to improve customer experience.

As the Public Web Product Lead, you will own the product strategy and roadmap for Square's website, focusing on customer conversion and growth. Responsibilities include collaborating with cross-functional teams, defining metrics for success, driving product development from concept to launch, and monitoring key product performance indicators. You'll leverage your product management experience to innovate and optimize user experiences across Square's most visited customer interface.