Customer Success Manager, Enterprise

About GrowthLoop 

GrowthLoop is the leading AI Growth Platform, combining the power of the data cloud and AI to transform how enterprises build audience segments, orchestrate cross-channel journeys, and iterate on campaign results. Built for and by marketers, GrowthLoop was the first composable CDP with a flexible, no-code solution that empowers teams to unlock the full potential of their first-party data. Its platform helps companies thrive by breaking down data silos and enabling cross-functional collaboration to unify data, strategy, and teams. With its rapid expansion and dedication to creating an intelligent data-to-action loop, GrowthLoop is leading the charge for a new era of customers. 

We apply best-in-class architecture and technology to build a system for marketing teams that is both functional and beautiful.

Our Mission

Unlock the value of your data to make it drive massive, positive, real-world impact.

How We Work 

• We bring a Learner’s mindset to everything we do.
• We encourage the exploration of new technologies and ownership to drive them.
• We believe in the power of collaboration, innovation, and gratitude. 
• Our love for our customers drives us to go the extra mile and build the best products for them.
• We ship with urgency and extreme ownership.
• Our culture and people are our greatest strength.

The Opportunity 

We are seeking an outstanding Enterprise Success Manager to play a critical role in driving customer success and helping enterprise customers unlock the full potential of GrowthLoop’s platform, driving measurable value and ensuring deep product adoption.

You thrive on building strong relationships, identifying strategic opportunities within complex organizations, and uncovering new use cases that expand the impact of our platform. You’re passionate about customer success, maximizing retention, and empowering enterprise marketing teams to achieve their goals. 

What You’ll Do 

• Manage ongoing customer activities effectively to drive measurable customer business outcomes, foster deep relationships with key stakeholders, and establish referenceable customer advocates for GrowthLoop’s solution.
• Monitor customer health and engagement by using internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention and success plans to address challenges and drive long-term loyalty.
• Guide customers to the appropriate teams (support, product, or solutions) for swift resolution. Collaborate with the solutions team to co-lead impactful customer trainings that ensure high product adoption and engagement.
• Own the customer renewal process end-to-end, focusing on achieving high net retention. Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key marketing use cases, strategic partnerships, and ecosystem trends.
• Provide visibility and advocacy for customer health across departments, ensuring the organization has a clear understanding of key drivers of attrition, customer needs, and growth opportunities.
• Develop customer advocates by building trust and delivering value, preparing customers for testimonials, case studies, and referrals that support GrowthLoop’s go-to-market efforts.
• Build, implement, and scale internal processes to enhance the customer experience, streamline workflows, and drive better alignment across teams, maximizing efficiency and measurable business outcomes for customers.

What We Look For 

• 3+ years of experience in Enterprise Customer Success for a Marketing Technology SaaS product, or experience as an Account Manager in a performance-driven marketing role, ideally managing enterprise clients in an agency environment.
• Proven ability to thrive in a startup environment, contributing to the building and scaling of new functions.
• Track record of consistently exceeding NRR and/or renewal targets.
• Hands-on experience in marketing or paid media.
• Process-oriented problem solver with expertise in implementing and scaling new team processes.

The estimated base salary is $100,000-$120,000. The total compensation will also include a variable component. Final base salary decisions will be based on a variety of non-discriminatory factors, such as the individual’s performance, experience, and qualifications.

What We Offer  

Rewards

• See your work impact some of the largest businesses in the world
• Spot bonuses for major milestones and product feature graduations
• Opportunities for career progression and dynamic collaboration across teams 
• Equity incentives for employees making an impact

Flexible Work Style

• Remote-First Culture 
• Flexible schedules and goal-based workstyle
• Unbounded PTO
• Monthly Recharge Days

Competitive Benefits

• Free Platinum Health Insurance with Aetna
• 401(k) Program with Generous Company Match

Learn and Grow

• Quarterly Hackathons to focus on team passion projects
• Education Stipend towards your professional development
• Work closely with our world-class executive team
• Learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.