Top Remote Customer Success Jobs in Rochester, NY

The Senior Customer Success Manager builds and maintains client relationships, oversees onboarding, drives product adoption, and manages escalations, ensuring customer satisfaction and success.

The Customer Success Manager ensures high user adoption, generates contract renewals, leads executive reviews, and develops strategies for growth across accounts in the MedTech industry.

As a Customer Success Specialist, you'll connect with clients to understand their needs, provide tailored solutions, and foster customer loyalty while meeting KPIs.

The Trust and Safety Incident Ops Specialist will address user concerns, oversee risk management, and collaborate to enhance the customer experience. Responsibilities include assessing cases, maintaining relationships, and ensuring timely completion of tasks.

The Patient Safety Associate will resolve clinical risk concerns and provide resources to enhance patient safety within a mental health organization, requiring strong communication and problem-solving skills.

The Director, Client Success leads Client Success Managers in driving client engagement and retention, establishing proactive strategies for account growth, and collaborating with internal teams to enhance service and operations.

The Senior Director, Client Service will manage strategic client relationships focused on business growth and digital transformations, requiring travel and collaboration to enhance customer experiences.