Top Remote Customer Success Jobs in Miami, FL

The Customer Onboarding & Support Specialist leads the implementation of new software for customers, ensuring they receive comprehensive training and ongoing support. This role focuses on maximizing client success through effective project management, strong client relationships, and technical problem-solving.

The Customer Implementation Specialist will lead new clients through the implementation process, managing all tasks, ensuring timely delivery, and building strong relationships with customer stakeholders. Responsibilities include project management, training sessions, and assisting with documentation.

The Billing and Support Assistant will handle customer inquiries, draft work orders, monitor communications, enter support tickets, and contribute to internal processes. Responsibilities include resolving billing questions and providing general assistance within the team. Ideal candidates will have strong communication skills and be proficient in relevant software applications.

As a Customer Success Manager at FORM, you will advocate for customers, oversee onboarding, provide training, and ensure engagement with the GoSpotCheck platform. Your role involves analyzing customer data to offer actionable recommendations and maintaining strong relationships with key stakeholders to support their ongoing partnership with FORM.

As a Client Integration Specialist, you will guide new owners through onboarding, ensuring that software and systems are properly set up. You will test AI commands and phone lines, facilitate training on new features, and assess franchise owner needs for successful implementations.

The National Account Representative is responsible for providing excellent customer care, managing work queues, handling inbound calls and emails, scheduling work orders, and proactively making outbound calls to set customer appointments. The role requires maintaining professionalism and discipline while collaborating with team members to identify growth opportunities.

As a Resource Manager, you will manage and develop freelancer and supplier management processes, serving as the liaison between project management and external parties. Responsibilities include administrative support, optimizing internal processes, and coordinating resource management efforts.

The Associate Principal Consultant will provide strategic value to the organization by leveraging extensive IT experience and knowledge. They will work in a dynamic, non-hierarchical environment and contribute to breaking new ground in digital product engineering.

The role involves providing strategic value to the organization as an IT professional with extensive experience and knowledge, contributing to innovative projects across digital mediums.

The Director of Customer Success at QuantHealth will establish strategic advisor relationships with enterprise accounts, enhance customer satisfaction, and drive account retention. Responsibilities include advocating for client needs, managing onboarding and adoption processes, coordinating governance meetings, and contributing to account plan development. The role demands strong project management skills and a background in the pharmaceutical industry.

As the Manager of SMB Customer Success, you will lead a team to ensure customer adoption and retention of Muck Rack's platform. This role focuses on improving customer health, managing revenue, and providing strategic coaching and mentorship to your team. You will also collaborate with cross-functional teams to enhance the overall customer experience.

The Technical Support Engineer will provide first-line technical support to end-users, resolve basic issues, manage support tickets in Jira, and collaborate with cross-functional teams to improve user experiences and system performance.