Top Remote Customer Success Jobs in Miami, FL

The SMB Customer Success Manager at Solutions By Text will manage a wide portfolio of clients, focusing on driving product adoption, customer retention, and expansion through data-driven engagement strategies and cross-functional collaboration. Responsibilities include monitoring customer health, identifying risks, and implementing scalable solutions to address client needs.

The Client Partner – Enterprise will identify and drive new business opportunities with existing enterprise accounts, focusing on growth strategies and expanding service offerings. Responsibilities include client relationship management, solution selling tailored to industry needs, and maintaining a well-organized pipeline of opportunities. The role demands collaboration with senior stakeholders and a consultative approach to address unique client challenges.

As a Seasonal Support Representative, you will provide software support for summer camps, helping clients and families with inquiries via phone and email. The role involves triaging calls, troubleshooting issues with the Campminder system, and processing payments. You will work in a fast-paced environment and collaborate with a team to ensure excellent customer support throughout the busy summer months.

The Onboarding Specialist is responsible for the onboarding and long-term success of enterprise customers' accounts, managing relationships, improving product utilization, providing training and support, and innovating processes to enhance customer experience.

The Customer Success Manager II is responsible for fostering relationships with private practice customers, enhancing product adoption, and driving growth through strategic engagement and account planning. The role requires collaboration with sales and account management to ensure customer satisfaction and success, while also addressing customer needs and promoting additional services.

The Customer Success Manager II is responsible for building and maintaining relationships with Private Practice customers to enhance product adoption and value. This role collaborates with Account Managers and Sales Executives and focuses on customer engagement, improving workflows, and aligning products to meet business goals. The ideal candidate should have experience in customer-facing roles, especially in software and preferably in the dental or medical fields.

As an IT Technician II, you'll provide remote IT support, addressing various technical challenges including workstation operating system issues, printer issues, and standard business application problems. Your role will involve client interaction as you resolve tickets, ensuring clients receive excellent service while maintaining high IT standards.

As an SMB Implementation Manager, you will guide customers through the onboarding process, manage data migrations, provide training, and ensure they effectively use the product. You will also act as a key point of contact to ensure customer success and implement best practices.

As a Customer Success Manager at ServiceTitan, you will manage a designated list of customers, ensuring their satisfaction through building strong relationships, providing product training, and delivering value by optimizing the ServiceTitan platform. You will address customer inquiries, monitor account health, and proactively engage to mitigate risks, while tracking success metrics and facilitating resolutions to enhance customer loyalty and retention.