Top Remote Customer Success Jobs in Detroit, MI

The Customer Experience Specialist will engage customers via telecommunications to assist with resolving overdue accounts. Key responsibilities include analyzing customer situations, proposing solutions, ensuring compliance with regulations, and exceeding performance metrics while providing exceptional customer service.

As a Customer Success Manager, you'll act as the primary contact for clients, ensuring they understand and utilize Insider’s technology effectively. You’ll build key relationships, monitor customer adoption, and provide strategic feedback on market trends. Overall, your role will focus on enhancing customer satisfaction and aligning product offerings with client needs.

The Mergers & Acquisitions Support Specialist at PointClickCare is responsible for executing the sales process for M&A involving current clients and new prospects. Responsibilities include identifying customer needs, leading discovery calls, collaborating with sales teams, and documenting best practices.

As a Customer Success Manager at Lily AI, you'll build long-term relationships with clients, advocate for their needs, ensure they realize value from solutions, and collaborate with internal teams. You'll manage a book of business, create customer deliverables, and identify cross-sell and upsell opportunities.

The Client Outcomes Manager will enhance customer value by building relationships across organizations, advising on operational challenges, ensuring product adoption, and providing training and support. This role involves utilizing data analytics to track performance and collaborating with marketing for customer success stories.

As the Global Leader of the Customer Success team at Imply, you will drive customer success strategies, oversee renewals, and lead a global team of CSMs. Your role includes managing customer relationships, enhancing business outcomes, and collaborating with cross-functional teams to ensure customer satisfaction and engagement.

The Partner Support Coordinator is responsible for assisting partners with managing health payment plans while ensuring compliance with HIPAA and other regulations. This role involves reviewing claims, answering inquiries, troubleshooting tech issues, maintaining documentation, and training team members.