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Top Remote Customer Success Jobs in Detroit, MI
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.
Top Skills:
AzureIcertis
Healthtech • Insurance
The Customer Care Advocate I will handle customer inquiries via phone and written communication, providing information regarding benefits, eligibility, and claims. The role involves troubleshooting, advocating for customers, and ensuring satisfaction through effective communication and documentation.
Top Skills:
MS Office
Fintech • Mobile • Payments • Social Impact • Financial Services
The Support Specialist will manage inbound communications from borrowers via calls, emails, and texts, assist in account-related needs, improve contact center processes, and ensure compliance with collection laws. The role requires effective communication and problem-solving skills, focusing on borrower satisfaction while handling high-volume inquiries.
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Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
As a Product Support Specialist, you will interact with diverse customers to maximize their use of the product, analyze feedback for improvements, create content for user guidance, and collaborate with teams to enhance customer experience.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As the Director of Technical Support Engineering, you will lead a team to deliver exceptional technical support to customers, driving issue resolution, developing team skills, and optimizing processes. You will collaborate with various stakeholders to enhance customer satisfaction and efficiency, while managing a rapidly growing support organization.
Enterprise Web • Hardware • Internet of Things • Software
As a Customer Success Manager at Tulip, you will manage customer accounts, guide them in using Tulip's platform for operational improvements, and coordinate with internal teams for contract renewals and commercial expansion. You will leverage your experience in the Life Sciences industry to deliver measurable impact and ensure customer satisfaction.
Cloud • Edtech • Healthtech • Mobile • Social Impact • Software • Data Privacy
The Senior Customer Success Manager will build lasting relationships with customers, oversee onboarding, and drive product adoption. Responsibilities include managing customer communications, tracking usage metrics, resolving technical issues, conducting Executive Business Reviews, training customer staff, and advocating for customer needs, all while collaborating with the Customer Success team to enhance overall customer satisfaction.
Cloud • Greentech • Other • Energy
The Senior Contracts Specialist at Crusoe will manage procurement processes, negotiate contracts, develop supplier relationships, and ensure compliance with contractual terms while collaborating with various teams. The role requires expertise in SAAS agreements and supply chain management.
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Senior Customer Success Manager at CrowdStrike, you will foster relationships with customers, help them maximize their use of LogScale/Next-Gen SIEM, support business outcomes, manage renewals, and provide strategic business reviews. You will also drive customer engagement and document feedback for internal teams.
Top Skills:
SIEMSoar
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Sr. Cloud Support Engineer at SailPoint provides post-implementation support for IdentityNow, addressing complex customer issues and working closely with teams across the organization. This role involves troubleshooting, managing tickets, and contributing to customer satisfaction and knowledge sharing within the support team.
Top Skills:
.NetC++Java
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