About Lily AI:
Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consumer-centric language throughout the retail technology ecosystem. Interoperable with leading eCommerce platforms, Lily AI maximizes existing tech investments to deliver upwards of 9-figure revenue lift through improved product attribution, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.
As a Customer Success Manager at Lily, you’ll be partnering with our clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
Your responsibilities will include:
- Serve as the main point of contact for assigned customers, building and nurturing long-term relationships with key stakeholders
- Act as a trusted advisor by understanding customer objectives and priorities and aligning them with Lily AI solutions
- Proactively identify customer challenges or concerns and collaborate across the Lily AI team to identify solutions
- Ensure that customers are realizing and recognizing meaningful, ongoing value from Lily’s solutions through qualitative and quantitative methods.
- Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to end users
- Represent Lily as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
- Serve as an important source for information regarding the customer’s business needs and provide customer feedback to internal stakeholders within Product Management, Sales, and Marketing
- Partner internally with Customer Success leaders to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals
- Assist with customer support related activities such as ticketing and knowledge base article creation and maintenance via our support systems and tools
What we consider critical for this role:
- You love partnering with and advocating for customers through your best-in-class understanding of Customer Success concepts, best practices, and execution strategies
- Experience in working with complex, multi-divisional, multi-geographical customers
- Possesses the ability to interface with C-level executives to drive program strategy and ROI
- Ability to create structure in ambiguous situations and design effective processes
- You have experience working as part of, and delegating to, a cross functional team (including sales, product, engineering, and marketing)
- You have 2-3 years of hands-on experience with Customer Success Management in SaaS environment (managing Enterprise and Strategic accounts)
Bonus points for…
- A technical degree from 4-year university (computer science, engineering, math, etc.) or recently completed a bootcamp program
- Expertise in multiple areas of the retail tech ecosystem and concepts including site search, attribution, analytics, CDPs, PIMs, personalization, A/B testing
Currently, we are hiring from the below US states and Canada – (candidates must be currently residing in Canada or the following US states or open to relocating):
- Alabama
- Arizona
- California
- Colorado
- Connecticut
- Florida
- Georgia
- Illinois
- Indiana
- Massachusetts
- Minnesota
- Nevada
- New Jersey
- New York
- North Carolina
- Oregon
- Pennsylvania
- Rhode Island
- Tennessee
- Texas
- Utah
- Virginia
- Washington
Compensation is competitive and will be determined based on a combination of experience, seniority, internal, external equity and location. For some context: this position in the US would pay between $70,000-110,000 USD per year, depending on experience and seniority. In other regions, compensation will be adjusted for local currency and local market rates. Lily AI compensation policy is calculated with a focus on equity and where employees can thrive.
What We Do
Lily AI is the product attributes platform that injects the language of the customer across your existing retail stack, accurately connecting your shoppers with the relevant products they’re looking to buy. We drive 8-9 figure revenue uplift for retailers and brands by dramatically improving their on-site search conversion, personalized product discovery and demand forecasting.
Learn more at www.lily.ai.
Why Work With Us
The Lily AI Team is highly driven and motivated which empowers you to innovate and grow with the company. The flexibility and positive outcome from working remotely in the past years has increased productivity and expanded our teams a great deal. You'll get the opportunity to work with cutting edge technology.
Gallery
