Top Remote Customer Success Jobs in Detroit, MI

The Group Facilitator at Charlie Health will conduct remote group sessions, fostering client engagement and ensuring adherence to best practices. Responsibilities include meeting established check-in protocols, documenting treatment notes timely, collaborating with the care team, and maintaining professional ethics. The ideal candidate is empathetic, well-versed in various therapeutic modalities, and available for late afternoon and evening sessions to support adolescent and young adult clients.

The Customer Success Team Manager will mentor Customer Success Managers (CSMs), refine customer engagement strategies, analyze customer data, and ensure high retention and satisfaction rates, while driving revenue growth through effective team leadership and operational excellence.

The Client Relations Manager will serve as the main contact for clients, ensuring a seamless experience from onboarding to support. They will address client needs proactively, collaborate with internal teams to meet client expectations, and monitor project outcomes. This role is essential for fostering long-term partnerships and driving client satisfaction and business growth.

The Customer Success Engineer at Age of Learning provides technical support for key accounts, resolving complex issues while collaborating with internal teams to enhance customer satisfaction and streamline processes. Responsibilities include managing escalated JIRAs, advocating for support cases, and maintaining expertise in the product ecosystem to guide troubleshooting efforts.

The Customer Success Specialist at TeamSnap will guide customers through onboarding, provide training, and support them as they utilize TeamSnap products. Responsibilities include managing operational tasks through SalesForce, delivering excellent customer experiences, and facilitating sponsorship opportunities.

As a SaaS Configuration Specialist, you'll design and configure software workflows for utility energy efficiency programs, ensure optimal user experience, resolve bugs, and communicate effectively with diverse stakeholders. You'll also conduct analyses related to software use and business processes to enhance service delivery.

The Global Compliance Specialist will provide expert guidance on regulatory compliance, conduct assessments of products for compliance gaps, collaborate with internal and external resource for integration of compliance requirements, and oversee management processes. Responsibilities include training teams on compliance requirements, maintaining compliance records, and driving process improvements.