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Top Remote Customer Success Jobs in Detroit, MI
Insurance • Real Estate
The Customer Resolution Specialist investigates and resolves customer complaints related to mortgage servicing. They communicate empathetically with clients, ensure compliance with regulations, and work with various internal departments to address issues and recommend process improvements, all while maintaining thorough documentation.
Top Skills:
Microsoft Office Suite
Information Technology • Software
The COBRA Supervisor manages the Employee Services Team's workload, performance reviews, and service level agreements (SLAs) within a contact center environment. This role involves utilizing various technologies to balance workloads and ensure effective communication while handling tier 1 escalations and identifying areas for process improvement.
Top Skills:
Nice IncontactSalesforceWorkdayZendesk
Marketing Tech
The Enterprise Support Engineer is responsible for troubleshooting complex client issues, managing escalated cases, collaborating with internal teams, conducting post-release testing, and enhancing customer documentation. They work directly with enterprise clients to resolve platform-related incidents while ensuring customer satisfaction through effective communication and problem-solving.
Top Skills:
HTMLSQLXML
Featured Jobs
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Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Product Support Engineer, you will troubleshoot complex security and network issues, collaborate with Engineering, reproduce customer problems, mentor other engineers, and contribute to product development based on customer input.
Top Skills:
AWSAzureGCPHTTPSslTcp/IpTerraform
Fitness • Healthtech
The Membership Activation Specialist will engage with prospective customers through calls, emails, chats, and SMS to promote Neura Health's services, resolve issues, and support sign-up processes. Responsibilities include memorizing scripts, identifying customer needs, maintaining relationships, and recommending operational improvements.
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Cloud • Fintech • Cryptocurrency • NFT • Web3
As Supervisor of the Customer Success Team at Coinbase, you will lead a team of analysts responsible for managing high-value customer relationships. Your duties include coaching the team, handling escalations, simplifying customer experiences, and advocating for customer needs across the organization.
Top Skills:
Blockchain
Design
As a Support Specialist, you will manage and respond to user support tickets, collaborate on escalated issues, track insights for user experience improvements, manage incentive payments, and assist with live chat support when necessary in a fully remote environment.
Top Skills:
Zendesk
Logistics • Sales
The Support Engineer provides customer support for e2open's supply chain platform, diagnosing issues, managing incidents, and ensuring customer satisfaction. Responsibilities include troubleshooting, writing SQL queries for data analysis, collaborating with teams for issue resolution, and documenting customer interactions.
Top Skills:
JavaSQL
Software
As a Senior Customer Support Engineer, you will be responsible for providing timely and effective solutions to customer technical questions, troubleshooting issues, maintaining system health, and collaborating with cross-functional teams to improve customer satisfaction. You will also help scale the support function and enhance the overall customer experience.
Real Estate
As a Customer Specialist at Knock, you will educate lenders, real estate agents, and borrowers about the Knock Bridge Loan, troubleshoot technical issues, and provide exceptional customer service while working in a remote, fast-paced startup environment.
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Top remote Companies in Detroit, MI Hiring Customer Success Roles
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