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Top Remote Customer Success Jobs in Detroit, MI
Blockchain • Fintech • Financial Services
As the Head of Customer Success at sFOX, you will lead client engagement efforts post-sale, ensuring high-quality service and onboarding for clients. Responsibilities include developing operational strategies, hiring and managing client success teams, collaborating with executives to refine processes, and maintaining performance metrics. You are expected to promote a quality client experience, introduce scalable service models, and foster relationships within a remote-first environment.
Real Estate
The Senior Strategy Specialist Infrastructure at CIM Group will manage infrastructure investment products, conduct market research, support product development, and collaborate with sales teams for effective client communications. The role requires travel for presentations and a deep understanding of infrastructure markets. The specialist will maintain strategy marketing materials and liaise between investment and distribution teams.
Edtech
O Analista de Suporte e Operação será responsável por auxiliar instituições de ensino na gestão de carreiras, revisando currículos, organizando eventos, analisando dados e operando a plataforma de carreiras. Trabalhará em colaboração com a equipe de sucesso do cliente e garantirá que as operações diárias sejam realizadas conforme os padrões estabelecidos.
Top Skills:
ExcelPower Point
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Artificial Intelligence • Computer Vision • Hardware • Robotics • Metaverse
The Technical Support Engineer will provide comprehensive support for Linux-based cluster management software, facilitate collaboration with development teams, conduct research and development, and become a subject-matter expert in various areas. They will assist customers with their cluster management and ensure the successful deployment of NVIDIA technologies.
Top Skills:
Linux
Security
The Senior Technical Account Manager will be the main liaison for customers, responsible for training them on product use, demonstrating new features, and maintaining positive relationships. The role involves proactively engaging with customers, conducting regular meetings, and addressing technical issues in collaboration with support and engineering teams.
Top Skills:
Python
eCommerce • Fintech • Payments
Respond to customer inquiries via phone, email, SMS, and chat, providing problem resolution and handling routine calls related to payment and account requests. Maintain knowledge of company products and services, analyze customer service needs, and escalate issues to appropriate departments as necessary.
Information Technology • Security • Software • Cybersecurity
The Technical Support Engineer will serve as the primary contact for customers, troubleshooting issues and helping with API integration. Responsibilities include resolving inquiries, analyzing logs, monitoring API performance, developing documentation, and providing technical guidance and training to customers.
Top Skills:
JavaScript
Information Technology • Consulting
The Customer Success Executive will enhance customer satisfaction and drive revenue growth by managing client relationships, overseeing project delivery, and providing innovative solutions. Responsibilities include account management, conducting business reviews, and ensuring contract renewals, while acting as a strategic advisor to clients and engaging with internal teams to address customer needs.
Information Technology • Software
The Manager of Customer Success Management will lead a team of Senior Customer Success Managers, ensuring alignment with customer objectives. The role includes optimizing customer retention and expansion, managing onboarding and advocacy, and resolving account issues, all while fostering a world-class CS team based on company core values.
Top Skills:
Gainsight
Information Technology
The Customer Advisor is responsible for handling inquiries from potential customers regarding Ting Internet services, providing support through calls and chats, and coordinating with various teams to ensure smooth order fulfillment and customer satisfaction.
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Top remote Companies in Detroit, MI Hiring Customer Success Roles
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