Top Remote Customer Success Jobs in Buffalo, NY

The Renewals Specialist manages customer accounts, fostering relationships for retention, executing renewals, and ensuring smooth onboarding while collaborating across teams.

The Customer Support Specialist will manage customer inquiries via email, text, chat, and phone, resolve support tickets, and enhance customer experience through effective communication and problem-solving. Responsibilities include troubleshooting, documentation in JIRA, collaboration with teams, and following support protocols, requiring flexibility in scheduling.

The role involves providing telephone-based care for diabetes patients, crafting personalized nutrition programs, and collaborating with a clinical team to improve patient outcomes.

The Principal Customer Success Manager will oversee the customer experience for HubSpot's high-value clients, driving product adoption, managing risks, and fostering long-term partnerships. Responsibilities include strategic problem solving, conducting business reviews, and coordinating cross-functional resources to enhance customer growth and retention.

Manage a portfolio of ~180 SMB customers, ensuring customer satisfaction and retention while identifying opportunities for growth through consultations and metrics analysis.

Manage client accounts to ensure performance and strategy alignment, communicate effectively, and identify service improvement areas in a fast-paced environment.

The Customer Success Manager ensures large customers achieve maximum ROI with Eventbrite by managing relationships, driving product adoption, and advocating for customer needs within the company.

As a Software Support Specialist I, you will analyze and troubleshoot customer software issues, document interactions, and create knowledge base articles while providing excellent customer service.