Client Strategist

🌎 Location: Remote within the US

⬆ Reporting Into: Sr. Client Strategist

💰Compensation: $85,000-$95,000 base salary plus a target variable, based on qualifications and experience. 

About Ceros

At Ceros, we believe that creating powerful digital experiences is essential for helping organizations tell their stories and differentiate their brands.  In a world where buyers are inundated with endless digital noise, it’s critical for brands to deliver experiences that inspire, educate, and make a lasting impact on the audiences that matter most.

Our no-code content creation platform empowers businesses to transform the buying journey with rich, interactive experiences that capture the attention of buyers and drive enduring business outcomes. The platform makes it faster, easier, and more cost-effective to create premium digital experiences, allowing businesses to scale it across their go-to-market programs.

Today, Ceros powers some of the most engaging experiences on the web. In 2023 alone, interactive content created with Ceros — from websites to landing pages and pitch decks to case studies— was viewed more than half a billion times, with over 3 million comments added using MarkUp, our visual collaboration tool.

Working at Ceros means making an impact at scale. Our products and services are beloved by over 500,000 users and leveraged by leading brands including Workday, Colliers, Getty, McKesson, and McKinsey. Ceros is backed by top-tier investors, including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role

As a Client Strategist at Ceros, you’ll partner closely with our Customer Success Managers (CSMs) and clients to accelerate time-to-value, drive early and sustained product adoption, and help clients realize ongoing success with the Ceros platform. You’ll serve as a thought partner to our customers and internal teams—delivering 1:1 marketing and design strategy sessions, in-person workshops, and content planning engagements that unlock performance across the full customer lifecycle.

This role reports to our Senior Strategist and helps scale her impact across more clients, faster—while also developing repeatable programs and assets that benefit our wider customer base.

Key Responsibilities

• Lead strategy sessions and workshops (virtual and in-person) focused on content planning, client onboarding momentum, and driving higher platform adoption and customer retention.
• Partner with CSMs to accelerate early adoption, deepen usage, and drive retention
• Contribute to onboarding engagements like Kickoff Calls and roadmap alignment discussions
• Help clients make progress on the Customer Impact Model (Full Funnel approach, Process, Form and Function frameworks, etc.)
• Translate learnings from client work into repeatable onboarding assets, toolkits, and success plays
• Identify opportunities to improve our strategic approach across client segments, collaborating closely with CSMs, Support, and Educate teams

The Impact You’ll Drive

• Faster onboarding and time-to-value for clients
• Increased product adoption and higher usage
• Clearer ROI for client stakeholders
• Higher gross retention across supported accounts

Practical stuff we anticipate you having 

• 3-5+ years of experience in digital strategy, marketing strategy, design or consulting roles at a SaaS or creative technology company
• Strong facilitation and presentation skills (both virtual and in-person)
• Ability to translate abstract business goals into actionable content strategies
• Comfort navigating ambiguity and developing repeatable frameworks from custom work
• Experience collaborating cross-functionally with CS, Product, and Marketing teams
• Creative, strategic thinker with a bias for action
• Strong written and verbal communication skills
• Strong understanding of UX/UI principles and has the ability to guide design conversations with confidence

Key Things to Know

• This is a full-time position
• This is a remote-first role
• Travel may be required for client workshops or events (up to 30%)
• Use of personal cell phone is required

Benefits

📈 Stock options

🏥 Premium health insurance*

🏦 401K matching*

👶 Paid parental leave: 16 weeks for primary caregivers, 4 weeks for secondary caregivers

🌴 Flexible vacation days

🤒 Paid Sick days

💵 Stipend for your home office setup

💻 Excellent gear (Macbook Air, external monitor, etc.)

👩‍💻👨‍💻  Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another

🏢 Unlimited access to co-working spaces around the globe

*Varies based on location

Please be aware of fraudulent job offers. Ceros will never request payment, banking details, or sensitive personal information during the hiring process. All official communication will come from a @ceros.com domain or from our Greenhouse email account. If you receive a suspicious message, do not respond and report it to [email protected]. This email address is intended solely for reporting suspicious activity. Job applications sent to this address will not be reviewed.

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.