The Strategic Accounts team at HubSpot services our highest spending and Lighthouse customers. This team is responsible for coordinating the post-sale customer experience and enabling customers to achieve their desired outcomes and grow.
As a Principal Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.
In this role, you will:
- Oversee the customer experience for roughly 35 of HubSpot’s highest-spend and Lighthouse customers with the goals of retention and growth.
- Build deep relationships at all levels of the customer organization through multi-threading with customers to demonstrate the value of HubSpot and develop long-term partnerships.
- Use strategic thinking and creative problem solving to help your customers reach their business goals and maximize the ROI they are getting from the HubSpot platform.
- Partner with the customer team and internal account team on success planning to align all key stakeholders on growth and risk mitigation strategies for each customer.
- Deliver Executive Business Review presentations with the goal of aligning with the customer on business goals, priorities, and next steps, including growth opportunities and discussion around organizational vision alignment to support optimal utilization of the HubSpot platform.
- Manage and coordinate cross-functional resources across HubSpot to reduce friction and support long-term customer growth, including Product, Sales, Contract Management, Services, QTC, HubSpot executive leadership, and more.
- Identify and nurture opportunities for investment expansion in partnership with members of your customer’s HubSpot teams.
- Serve as an internal advocate for your segment, representing challenges to leadership.
- Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.
We are looking for people who have:
- A personal investment in helping customers succeed
- Experience working with large organizations (200+ employees)
- Experience managing a minimum of $4,500,000 - $5,000,000 ARR
- A proven track record of measurably impacting your customers’ results with a Saas platform
- Experience with creative problem solving and change management
- Experience with cross-team customer advocacy
- An ability to autonomously detect and remediate risk
- Experience as a Senior CSM or with strategic partnerships
Cash compensation range: 122000-195000 USD Total OTE Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
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