Top Customer Success Jobs in Philadelphia, PA

As an Enterprise Customer Success Manager, you will manage relationships with enterprise clients, ensuring their adoption of the product and identifying growth opportunities. You'll work cross-functionally to resolve client issues and document interactions using tools like Salesforce and Asana, providing data insights and feedback to enhance processes while mentoring entry-level team members.

The CS Operations Analyst is responsible for reviewing Solution Design documents, drafting Quotations, and managing the Contract review process in a fast-paced environment. This role also involves driving process improvements and collaborating with internal teams to enhance contract management workflows.

The Customer Success Manager will manage a portfolio of 160+ SMB accounts, focusing on maximizing customer value, onboarding new customers, analyzing usage metrics, and developing proactive plans to enhance customer health and retention. They will also assist with technical support and serve as the voice of the customer within the organization.

The Senior Manager of Customer Success Operations will enhance productivity and efficiency in the Customer Success team by optimizing processes, rolling out new technology, and managing operational reporting. This role involves strategic thinking, strong project management, and collaboration with cross-functional teams to drive improvements in adoption and retention rates.

The Senior Customer Success Manager will drive customer loyalty and adoption of Trellix Solutions by developing trusted advisor relationships with key stakeholders, creating success plans, and addressing customer needs. They will manage projects, collaborate with teams, and handle escalations to ensure customer satisfaction and promote retention and renewals.

The Senior Customer Success Manager at Fundraise Up is responsible for managing a portfolio of non-profit accounts, driving product adoption, resolving technical issues, and enhancing customer satisfaction. This role involves account management throughout the customer lifecycle and collaboration with internal teams to ensure success and retention metrics are met.

The Customer Success Manager at Truleo will develop strategies for customer growth and retention, analyze customer feedback, resolve escalations, and maintain long-term relationships. This role involves collaboration with internal teams to guide product roadmaps based on customer needs and insights.

The Senior Manager of Customer Success at SmarterDx will foster strong relationships with healthcare clients, ensuring their success with the SmarterDx platform. This role involves managing a portfolio of live customers, collaborating with cross-functional teams, and enhancing customer experiences through project management and communication.

The Associate Customer Success Manager will build and maintain relationships with enterprise customers, ensure value from Cyara’s solutions, negotiate renewals, manage customer journeys, deliver insights for optimization, identify growth opportunities, and facilitate ongoing customer engagement through meetings and visits.

The Associate Customer Success Manager is responsible for enhancing customer outcomes through relationship management, ensuring clients gain maximum value from Cyara's solutions. Duties include managing renewals, identifying improvement opportunities, coordinating special projects, and being a point of escalation. Strong customer experience and program management skills are necessary, along with the ability to communicate effectively with senior executives.

As a Customer Success Associate at Morning Consult, you will manage a portfolio of 40-50 accounts, ensuring clients maximize their use of syndicated data products. Your role includes onboarding new clients, developing relationships, addressing issues, and identifying upsell opportunities while representing client feedback internally.

The Customer Success Manager at Cyara is responsible for ensuring customers derive maximum value from the company's CX solutions, managing relationships, negotiating renewals, and providing strategic insights. This role involves program management throughout the customer lifecycle and may require travel.

The Customer Success Manager will oversee customer engagement to ensure value from Cyara’s solutions, manage client relationships, and negotiate contracts. Responsibilities include setting long-term success plans, hosting client meetings, identifying upsell opportunities, and acting as a program manager during customer interactions.

As an Associate Customer Success Manager, you will lead customer-facing projects, ensure stakeholder coordination, maintain documentation, manage risks, assure quality, handle support requests, conduct user training, and track customer software usage to drive improvement.

The Customer Success Manager at Trellix is responsible for fostering customer loyalty and adoption of Trellix Solutions. This role involves consulting with customers, developing success plans, managing account transitions, and advocating for customer needs to ensure satisfaction and maximize the value of offerings.

As a Customer Success Manager, you'll lead and coordinate projects for government clients, focusing on strategic planning, resource management, and stakeholder communication while ensuring quality results within timelines and budgets. Your role includes managing project teams, monitoring budgets, and fostering a collaborative environment to achieve project goals.

The Customer Success Executive is responsible for managing relationships with clients, addressing their needs, and guiding them through service offerings. They work closely with sales and marketing teams to drive growth, manage invoicing processes, and improve customer satisfaction while ensuring communication and training.