Top Customer Success Jobs
The Retention Field Representative is tasked with retaining membership in assigned areas through field outreach, community events, and assisting members with product inquiries. This role requires effective communication, adherence to compliance standards, and relationship-building with members while utilizing systems like Sales Force for documentation.
The Complaints and Issues Specialist II at Centene is responsible for handling customer complaints and issues, ensuring compliance with state and federal regulations. The role involves documenting inquiries, collaborating with internal teams for resolution, analyzing data to identify trends, and supporting training efforts for contact center staff.
The Escalation Response Specialist II assists in addressing complaints and escalations from members and providers. Responsibilities include providing timely resolutions, tracking complaints, conducting root cause analysis, and coordinating with contact center teams to address escalated inquiries. The specialist maintains knowledge of products to ensure effective support and aims to enhance the member and provider experience.
The Senior Manager of Customer Solutions will lead and drive sales for energy efficiency projects, prospecting new customer leads, developing proposals, negotiating contracts, and managing sales strategies. This role involves close collaboration with a Utility Partner and requires strong communication and organization skills.
The Product Support Associate at CoStar Group will support customers by addressing inquiries about products or website issues via phone or email. Responsibilities include maintaining product knowledge, providing timely solutions, managing customer records, training clients, and collaborating with various departments to enhance customer experience.
The Tier 2 IT Support Specialist will assist CoStar Group employees with hardware and software issues, providing guidance, diagnosing problems, and resolving issues via various communication methods. Responsibilities include documenting solutions, maintaining computer images, and supporting hardware installations and videoconferencing. The role emphasizes great customer service and problem-solving skills.
Featured Jobs
-.png)
The Customer Success Manager will drive customer engagement and growth for Shopmonkey by developing relationships, ensuring product adoption, and helping customers succeed on the platform. Responsibilities include managing customer check-ins, driving upsells, and representing customer needs internally. The role requires teamwork and proactive problem-solving skills, along with experience in the SaaS industry.
The InEight Support Specialist is responsible for implementing, integrating, and supporting the InEight software suite. They will guide users, manage access, troubleshoot technical issues, and ensure best practices in project control and financial management. The position involves regular communication with IT and operations, along with potential travel for training sessions.
The Customer Success Manager will build strong customer relationships, drive the adoption of LiveRamp solutions, address customer challenges, manage renewal processes, and identify upsell opportunities. Additionally, the role involves collaborating with technology partners and providing training to enhance product utilization and mutual revenue growth.
As a Technical Customer Support Engineer, you will provide expert third-tier support, diagnose complex customer issues, engage with both customers and engineering teams, and contribute to the development of support processes and documentation to enhance customer experiences.
The Customer Success Manager will be responsible for managing the customer life cycle for enterprise accounts, ensuring customer adoption and growth, tracking customer health, leading strategic account plans, and resolving customer issues. This role emphasizes building relationships with clients and providing value through a strong understanding of their business objectives.
The IT Support Engineer at HeartFlow is responsible for installing, configuring, and maintaining corporate end-user assets like Windows laptops and MacBooks. This role involves ticket resolution, IT asset management, user administration for corporate applications, and providing orientation to new hires. The engineer will help ensure compliance and security throughout the IT organization while supporting remote users.
The Clinical Field Specialist, CT is responsible for optimizing customer imaging programs and workflows related to HeartFlow products by training technologists and building relationships with healthcare professionals. This role involves assessing customer needs, identifying improvements, and conducting both virtual and in-person training sessions, while maintaining documentation and customer feedback.
The Senior Customer Success Manager at Hivemind Enterprise is responsible for ensuring customers achieve their desired outcomes through proactive engagement, managing account health, and driving renewals. Key responsibilities include building strong customer relationships, developing success plans, and collaborating with sales and product teams. Required qualifications include a bachelor's degree, 7+ years of customer success experience, and strong communication skills. Preferred qualifications include AI and robotics technology understanding, project management certification, and experience in the defense aviation industry.
Top Companies Hiring Customer Success Roles
See All
All Filters
No Results
No Results
