About Us
Since 1977 we have delivered first class solutions to insurers worldwide, by combining global reach with local decision making. We have built customer & broker relationships on years of trust, experience and execution. Through our people, our products and our partnerships, we deliver the capacity and expertise necessary to contribute to the sustainable growth of prosperous communities worldwide. To do so, our colleagues work with:
Integrity Work honestly, to enhance TransRe’s reputation
Respect Value all colleagues. Collaborate actively.
Performance We reward excellence. Be accountable, manage risk and deliver TransRe’s strengths
Entrepreneurship Seize opportunities. Innovate for and with customers.
Customer Focus Anticipate their priorities. Exceed their expectations.
We have the following job opportunity in our New York City office:
Description
The IT Support Analyst Lead will be a key part of the Help Desk team to support end-users at TransRe. Responsibilities will include, but not be limited to:
- Providing efficient and effective technical support to end-users, troubleshooting hardware & software issues, resolving network connectivity problems and assisting with various IT-related inquiries
- Imaging and deploying end-user equipment
- Managing Active Directory accounts and groups
- Performing O365 administration including basic O365 troubleshooting (Exchange Online, SharePoint Online, etc.)
- Contacting vendors and service providers to troubleshoot and replace equipment when needed
- Supporting and maintaining conference room technology for meetings and events
- Maintaining and troubleshooting printers to ensure reliable operation
- Working with IT teams and other business leaders to coordinate projects and maintain infrastructure equipment
Requirements
- 5 years+ of Help Desk experience
- Technical Expertise in O365 (MS Teams, SharePoint, OneDrive, Excel, Word, etc.)
- Experience with Microsoft Intune
- Experience with various operating systems (Windows, MacOS, IOS, etc.)
- ITSM Ticketing System experience (Freshservice, ServiceNow, SysAid, Jira, Remedy, etc.)
- Knowledge of Active Directory, DNS, DHCP, WiFi and NTFS permissions
- Experience supporting VDI environments (Citrix, VMware, etc.)
- Experience supporting a global user base
- Demonstrated problem-solving skills including identification of issues, obstacles, and implementation of effective solutions
- Ability to multi-task as well as focus on priorities
- Able to lift or move up to 40 pounds
Work Schedule
TransRe is supportive of an agile work schedule, which may differ based on individual roles, your local office’s practices and preferences marketplace trends, and TransRe’s business objectives. This position is eligible for a hybrid work schedule with 3 days in the office per week, and 2 days remote.
Compensation
In addition to base salary, for this position, TransRe offers a comprehensive benefits package, paid time off, and incentive pay opportunity. The anticipated annual base salary range in New York for this position, exclusive of benefits, paid time off, and incentive pay opportunity is $115,000 - $140,000. This range is an estimate, and the actual base salary offered for this position will be determined based on certain factors, including the applicant’s specific skill set and level of experience.
We are an Equal Opportunity Employer (EOE) and we support diversity in the workforce.
Top Skills
What We Do
We are a leading international reinsurance organization headquartered in New York with operations worldwide.
We offer reinsurance capacity on both a treaty and facultative basis.
We built our business on the principles of capacity, reliability, expertise and creativity to deliver the risk transfer solutions you need to support your business.
We work closely with you, listening and asking to understand your strategic objectives, and offering you the full spectrum of property and casualty products, services and support to help you grow and succeed.
We have dedicated teams of local professionals near you and we build relationships based on the fundamental promise that we will be here when you need us.
We have the ability and willingness to pay your claims.
We are members of the Berkshire Hathaway group of companies.
We value risk.
Our Core Values are woven into our key employment policies and procedures:
Integrity - Work honestly. Enhance our reputation.
People - Develop diverse talent. Reward excellence.
Customer Focus - Anticipate their priorities. Exceed their expectations.
Respect - Value all colleagues. Collaborate with one another.
Entrepreneurship - Seize opportunities. Innovate for and with customers.
Performance - Be accountable. Manage risks. Deliver our strength.
For immediate and confidential consideration, please email your resume to [email protected].
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