Top Customer Success Jobs
The Policy Governance Specialist at CrowdStrike will be responsible for leading information security policy, standards, and management processes within the Governance, Risk, and Compliance (GRC) program. The ideal candidate will proactively improve information security policies to support a secure and empowered environment, address security risks, and achieve control objectives defined in the GRC program.
The Technical Account Manager (TAM) is responsible for establishing post-sales relationships with EDB's complex customers, providing technical leadership on Postgres initiatives, and ensuring positive customer experiences. The role involves consultative engagement, assisting with strategy development, and coordinating internal and customer teams to maximize the value of Postgres investments.
As an IT Support Analyst at GoHealth, you will enhance customer support processes by promptly addressing IT support tickets and calls. Your role will involve resolving software, hardware, and system issues while collaborating with various teams to implement improvements. Your aim will be to improve the support experience and reduce resolution times.
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The Client Success Manager will manage client relationships, develop strategic plans to meet client goals, monitor campaign performances, facilitate client onboarding, resolve issues, and collaborate with sales for upselling opportunities. This role demands strong analytical and communication skills, alongside experience in digital media.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
The role involves managing partner relationships, especially in complex projects, supporting teams using SAP LeanIX, and ensuring adherence to best practices. The manager collaborates across various teams to optimize partner success, identifies expansion opportunities, and tracks key metrics related to partner relationships.
The Client Onboarding Manager will lead a team of Onboarding Specialists for effective implementations of the ALIS platform. Responsibilities include managing project timelines and resources, ensuring client satisfaction, customizing solutions based on client needs, developing training programs, and continuously improving processes based on feedback and data analysis.
The Implementation Specialist at IMO Health will lead the onboarding and integration of health IT products, ensuring customer satisfaction and providing training throughout the implementation process. Responsibilities include managing client relationships, coordinating project timelines, and delivering tailored support to enhance user experience and operational efficiency.
The Client Experience Specialist role at Luxury Presence involves retaining clients who have requested to cancel by providing solutions and excellent customer service. The role requires proactive communication, problem-solving skills, and working cross-functionally within the organization. Key metrics include retention tasks completed, time-to-completion SLA, account save rate, and more.
The Client Success Manager will be responsible for building and nurturing relationships with restaurant clients, ensuring high levels of client satisfaction, managing onboarding, strategizing to align client goals with Tarro products, and advocating for clients within the organization.
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