Associate Director of Client Success & SEM

Accelerated Digital Media stands as a self-funded, employee-owned digital marketing agency with a focus on performance media management across paid search, paid social, and programmatic. Our culture prioritizes our team and values high standards. We welcome fresh perspectives, champion collaboration, and cultivate individual accountability to meet our ambitious growth objectives. Specializing in direct-to-consumer brands, we excel in healthcare, specifically digital health, and e-commerce, including a range of consumer products. For a view of our current client base, visit our clients page.

Job Overview:

We’re seeking a highly motivated and experienced Client Success Manager to join our dynamic team. The Client Success Manager will ensure our clients achieve their desired outcomes through the effective use of ADM's services. This role requires a deep understanding of digital media, strong analytical skills, and building and maintaining long-term client relationships.

Benefits:

Why Join ADM:

• We offer a competitive salary and performance-based bonuses.
• We invest in our team by empowering new ideas and providing opportunities for continuous professional development 
• We foster an open, supportive, and productive culture that extends into the homes of our remote workers around the continent.
• We work with innovative & transformative digital health brands as well as the fastest-growing e-commerce companies
• 90% company sponsorship for health, dental, and vision
• 401K with employer match program through Human Interest
• Unlimited paid time off (with the expectation that each team member takes a minimum of 2-weeks)
• We host in-person company-sponsored events multiple times per year as well as monthly virtual company-sponsored activities

#BI-remote

Requirements

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Strategic Planning: Understand client goals and develop strategies to achieve them, ensuring alignment with ADM's capabilities.
• Performance Reviews: Conduct regular reviews and provide actionable insights to client and internal teams.
• Internal Coordination: Work with internal teams to deliver comprehensive media strategies and campaigns.
• Campaign Monitoring: Monitor and analyze campaign performance, providing recommendations for optimization.
• Client Onboarding: Facilitate the onboarding of new clients, ensuring a smooth transition and setup.
• Issue Resolution: Handle client inquiries and issues, providing timely and effective solutions.
• Sales Collaboration: Collaborate with sales and account teams to identify opportunities for upselling and cross-selling ADM services.
• Record Keeping: Maintain detailed records of client interactions and performance metrics in CRM systems.

Qualifications:

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• 5+ years of experience in client success management, account management, or related roles in a performance media agency.
• Proven track record of managing and optimizing digital media campaigns.
• Strong analytical skills and the ability to interpret data to drive decisions.
• Excellent communication and presentation skills.
• Proficiency in digital marketing tools and platforms, including CRM systems.
• Ability to manage multiple clients and projects simultaneously.
• Detail-oriented with strong organizational and time-management skills.