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Top Customer Success Jobs in Cleveland, OH
Energy
The Sr. Desktop Support Representative troubleshoots application, network, and hardware problems, communicates and supports users with applications-related issues, triages critical IT issues, and works with development teams to track and resolve software bugs. They also manage alerts and document common problems and solutions.
Top Skills:
Computer Hardware SupportComputer Software SupportDizzionGoogle AppsIncontactJIRALinuxMac Operating SystemExcelMicrosoft WordOktaSalesforceServicenowUnixWindows Operating System
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Other • Travel • Hospitality
The internship offers hands-on experience in various operational roles within resort management, including housekeeping, food and beverage, safety and security, front office duties, and recreational activities. Interns collaborate across departments and participate in training and networking with company leaders, aiming to prepare for future career opportunities.
Industrial
The Field Support Engineer II is responsible for the installation, repair, and maintenance of ZEISS Surgical Microscopes in a designated area. This role involves diagnosing issues, maintaining spare parts inventory, and ensuring customer satisfaction through effective communication and professionalism. The engineer will also document service activities and support the promotion of service agreements, requiring travel throughout the week.
Top Skills:
Computer TechnologyElectronicsFine MechanicsMedical Field ServiceOptics
Featured Jobs
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Featured
AdTech • Artificial Intelligence • Marketing Tech • Software • Database
As an onboarding analyst at HYROS, you will assist VIP clients in setting up their sales tracking systems efficiently. You'll leverage your technical skills, especially in marketing software and problem-solving, to ensure a smooth onboarding experience. Strong attention to detail and excellent communication skills are essential in this role.
Top Skills:
AutorespondersClickfunnelsFacebook Ad ManagerGoogle AdwordsHTMLMarketing Crms
Fitness • Healthtech
The Client Success Manager at Sharecare will manage client relationships, ensuring satisfaction and retention, while identifying upsell opportunities. Responsibilities include tracking financial standings, managing projects, and collaborating with internal teams. This role requires strong communication skills and a focus on strategic planning to enhance client experiences and drive growth.
Top Skills:
Cloud Saas Based SolutionsMS OfficeSalesforceWeb Applications
Information Technology • Internet of Things • Software • Virtual Reality
The Premier Support Manager oversees technical interactions among Support, Engineering, and Product teams to ensure a cohesive support experience for customers. Responsibilities include managing customer relationships, communicating statuses of escalated issues, running review meetings, and delivering technical best practices and support processes.
Top Skills:
.NetHTMLJavaJavaScriptPaasPHPProject ManagementSaaSSalesforce AdministratorSalesforce Advanced AdministratorWeb ServicesXML
Insurance
The Senior Claims Examiner manages complex insurance claims, analyzes policies, negotiates settlement values, and provides superior customer service. They engage with various stakeholders, monitor claims inventory, mentor junior examiners, and ensure compliance with insurance regulations.
Top Skills:
Insurance Claims HandlingProperty & Casualty Insurance
Healthtech • Software
The Senior Manager, Customer Implementation will lead the implementation consulting team, ensuring effective integration of software solutions within customer environments. This position involves developing implementation strategies, managing team performance, collaborating with cross-functional departments, and ensuring high customer satisfaction through successful software deployment.
Top Skills:
AsanaCrm SystemsHealthcare SoftwareJIRAProject Management ToolsSalesforce
Edtech
The Veterans Certification Specialist certifies Veteran education benefits, aids students with applications, ensures compliance with federal/state regulations, and provides exceptional customer service. This role involves liaising with various university departments and federal/state offices, maintaining accurate records, and promoting educational benefits to the university community.
Top Skills:
Database ProgramsEllucian ColleagueMS OfficeVa Enrollment ManagerWeb-Based Programs
Legal Tech • Social Impact • Software
The Director of Customer Success will build and lead the Customer Success department, focusing on customer satisfaction, retention, and profitability. Responsibilities include developing customer success strategies, measuring KPIs, collaborating with teams, leading a Customer Success team, and conducting client reviews, while also traveling up to 30% for meetings and conferences.
Top Skills:
Account ManagementAnalytical SkillsCrm ToolsCustomer EngagementCustomer SuccessData-Driven Decision-MakingKpi MeasurementLeadershipStrategic Planning
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Top Companies in Cleveland, OH Hiring Customer Success Roles
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