Top Customer Success Jobs in Boston, MA
The Customer Success Manager will manage large commercial accounts to ensure high customer satisfaction, successful product usage, and retention. Responsibilities include onboarding accounts, developing engagement strategies, addressing customer needs, conducting success reviews, and providing insights to improve services and products.
As a Cloud Partner Success Manager at Acronis, you will drive revenue growth through account planning, increase adoption of services, and create a best-in-class partner experience. Responsibilities include territory analysis, partner activation, upsell initiatives, training new partners, and developing key relationships. Key KPIs include total revenue from partners and churn rate. Requires 3+ years of cloud partner account management experience, strong sales and communication skills, Salesforce experience, and a commitment to success.
As a Customer Success Engineer at Dataiku, you will work with customers to enhance their use of the Dataiku platform, focusing on onboarding, adoption, and satisfaction. You'll leverage technical expertise and communication skills to guide users, conduct workshops, and identify growth opportunities, while ensuring customer success with Dataiku's products.
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The Customer Success Associate supports restaurant partners by enhancing their product knowledge, improving POS usage, and driving customer retention. Responsibilities include managing accounts, discovering upsell opportunities, and coordinating support services as needed, while building strong relationships with clients.
The Client Success Associate will provide support to account managers, enhancing client relationships and ensuring high client retention through excellent service. Responsibilities include client engagement, data analysis, and maintaining accurate client information to drive adoption and maximize subscription value.
Client Solutions Associates build relationships with clients in the financial industry, supporting product usage, onboarding, and feedback for product development. They implement workflows, provide training, and develop solutions using FactSet products to improve client research and analysis capabilities.
The Order Management Specialist at CyberArk manages the order management process, including contract reviews, invoicing, and collaboration with internal teams. They ensure compliance, drive process improvements, assist in UAT, and support financial reporting during month-end and quarter-end processes.
Manage customer relationships and engagements at Bitsight, ensuring smooth onboarding and deployment of cybersecurity solutions. Mitigate churn by addressing customer concerns and collaborating with internal teams to drive improvements. Build relationships with stakeholders and provide consistent updates on active items while maintaining excellent documentation.
As a Senior Customer Success Manager at ZoomInfo, you will drive client success by becoming an expert in ZoomInfo Marketing, managing high-value client engagements, solving complex client problems, creating strategic deliverables, and contributing to team goals. The role requires knowledge in digital advertising and strong client-facing skills to foster growth through service delivery innovation.
As a Technical Solutions Specialist, you will demonstrate Ketryx's Connected Application Lifecycle Management platform, addressing client needs and technical queries while collaborating with sales teams to craft solution proposals.
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