Top Customer Success Jobs in Boston, MA

As a Senior Technical Support Engineer, you will act as a technical authority and trusted advisor for Mirakl’s clients, mastering the platform, managing client relationships, and solving complex technical problems using advanced tools. You'll collaborate with developers and product managers to enhance the customer experience and improve monitoring systems.

The Client Specialist will lead pre-sales activities, manage sales pipelines, and develop strategic account plans while nurturing client relationships and collaborating with partners. This role requires strong communication and negotiation skills to ensure customer satisfaction and drive business success.

As a Customer Success Manager at Zone & Co, you will be the trusted advisor for SMB clients, helping them achieve maximum value from the company's SaaS offerings. Your responsibilities include building relationships, monitoring customer health, identifying growth opportunities, and ensuring customer satisfaction. You will collaborate with internal teams to address client needs and implement engagement programs.

The Strategic Customer Success Manager manages a portfolio of strategic customers, focusing on building relationships, delivering tailored strategies, and achieving renewal and expansion targets. This role requires collaboration across teams to ensure customer satisfaction and drive account growth.

The Manager of Strategic Customer Success is responsible for growing customer relationships, overseeing a team that ensures customer satisfaction, driving strategic initiatives, managing key accounts, and providing guidance on resolving customer issues. They will shape strategy and operational processes to enhance customer engagement and retention.

The Client Success Director is responsible for managing strategic client relationships in the healthcare sector, ensuring client satisfaction and driving adoption of Flywire solutions. They oversee account strategies, collaborate with multiple stakeholders, and identify upsell opportunities while maintaining effective communication across the organization and with clients.

The Specialist Refrig & Comp at Ahold Delhaize USA manages EPA Refrigerant Compliance for multiple supermarket chains, including record-keeping, training maintenance personnel, and ensuring compliance with government regulations. Responsibilities also include updating refrigerant tracking software, overseeing GreenChill store certifications, and providing regular reports on refrigerant usage and leaks.