Top Customer Success Jobs in Boston, MA
As a Senior Technical Success Manager at Snyk, you'll guide customers in enhancing their security practices within the Software Development Life Cycle, while building relationships, executing onboarding programs, and advocating for customer needs internally. Your role focuses on ensuring successful product adoption and maximizing customer satisfaction.
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As a Senior Partner Success Manager at Stride Funding, you will be responsible for fostering and maintaining strong relationships with enterprise clients, ensuring client satisfaction, retention, and growth by providing top-tier support and strategic solutions.
The Senior Customer Success Leader will ensure clients maximize the value of Ekotrope's technology and data solutions. Responsibilities include managing customer relationships, guiding them through lifecycle processes, providing training and consulting support, and advocating for customers' needs within the company.
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In this role, you will manage a high-touch onboarding process for enterprise clients in the mortgage servicing industry, drive customer adoption of digital tools, identify growth and risk mitigation opportunities, mentor junior team members, maintain accurate customer records, and facilitate executive business reviews to enhance client relationships.
The Associate Director, Voice of Customer will lead a team focused on understanding customer needs and improving the customer experience. Responsibilities include sourcing customer feedback, developing actionable insights, working cross-functionally, and measuring key performance indicators to support continuous improvement at Chewy.
As a Tech PR Specialist at MacPaw, you will be responsible for planning and executing PR campaigns, enhancing brand perception, managing media relations, conducting PR metrics analysis, and proactively pitching media for visibility enhancement.
Evaluate, assess, and support functional leaders, managers, and teams for personal, professional, and organizational growth. Develop and implement OD initiatives and processes to achieve strategic goals and foster continuous improvement. Support team building, assess team dynamics, and provide training on interpersonal and leadership skills. Collaborate with HRBPs and develop systemic solutions to enhance team effectiveness.
As a Renewals Specialist at SmartBear, you will build strong customer relationships, drive customer adoption of software, ensure account retention, and identify opportunities for upselling and cross-selling additional products.
Manage and lead a team of Customer Success Managers, focusing on customer relationships, renewals, and growth within existing accounts. The role involves coaching, identifying growth opportunities, and acting as a liaison between customers and internal teams to ensure customer success.
The Customer Education and Enablement Specialist will create and manage a wide range of educational programs, including eLearning content, documentation, and live training sessions, to help customers transform their operations. The role focuses on customer needs and utilizes creative approaches to enhance learning experiences.
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