Top Customer Success Jobs in Boston, MA

The Chief Customer Officer is responsible for leading a customer-first approach, managing a global organization that includes renewals and customer success, and driving adoption of the cloud platform. They will also optimize customer lifecycle management, mentor teams, and ensure cross-department collaboration to enhance the customer experience.

The Partner Success Manager role involves managing partner relationships and project oversight for complex projects while utilizing SAP LeanIX. Responsibilities include cultivating relationships, supporting partner project teams, collaborating across departments to optimize partner success, and analyzing metrics related to partner activities.

The Billing Specialist at Klaviyo will manage the finance onboarding process, oversee accounts receivable requests, track contract amendments, and assist in month-end close cycles. They will collaborate with various teams to enhance customer experiences, handle escalations, and participate in special projects, requiring strong organizational and communication skills.

The Admin Customer Care Representative will provide level 1 customer support, directly assisting store personnel and customers to ensure service levels are achieved. Responsibilities include handling inbound inquiries, resolving issues, documenting problems, and escalating complex cases. The role focuses on enhancing customer loyalty through effective communication and problem resolution.

As a Resident Relations Specialist, you'll provide excellent customer service to residents, manage lease renewals, assist with move-out processes, respond to resident complaints, and enhance the overall resident experience. Your goal will be to maximize resident retention and manage day-to-day resident interactions effectively.

The Client Strategy Manager at PwC manages internal account management for priority clients, leads teams, and oversees project success while mentoring junior staff. Responsibilities include developing strategic plans, driving relationship-building activities, and utilizing CRM systems for effective sales analytics.

The Senior Customer Success Manager will lead customer engagement, ensuring maximum value from data solutions. Responsibilities include relationship-building, guiding clients through onboarding, providing training, and advocating for customer feedback to refine the service offerings.