Search the 25 jobs at Helpware

The Tier 2 Support Engineer provides technical support to customers by addressing inquiries and resolving issues using strong troubleshooting skills. This role involves collaborating with global teams, documenting issues, and participating in a 24/7 on-call rotation. The engineer must possess extensive knowledge of computer systems and a passion for customer service.

The Accounting Specialist manages financial processes by classifying shipping documents, verifying accuracy, and reconciling discrepancies. This role ensures detailed record-keeping to facilitate smooth operations within the logistics framework.

The Technical Support Representative will assist e-commerce brands by managing help desk queries, troubleshooting software issues, and providing guidance on product use. They will create dashboards using Looker, recommend visualizations, and stay informed on product updates and changes.

The Technical Support Representative will manage incoming support tickets via phone, email, and SMS, ensuring they are properly prioritized and resolved. Responsibilities include creating, updating, and escalating tickets as necessary, collaborating with other departments, and providing advanced troubleshooting support for hardware and software issues on various operating systems.

As a Spanish Customer Support Representative at Helpware, you will provide excellent customer service through various channels, addressing inquiries and resolving issues regarding ticket purchases and sales. You will maintain performance metrics, advocate for the brand, and ensure customer satisfaction in a fast-paced environment.

The Email Support Representative handles customer inquiries via email, providing excellent customer experience. Responsibilities include order status checks, customer information updates, administrative tasks, and reporting issues. The role requires strong communication skills and the ability to work independently.

The COBOL Engineer will maintain and enhance existing COBOL-based systems, troubleshoot issues, collaborate with teams, assist in migrating to Java solutions, and document technical specifications.

As a Back Office Demand Generation Representative, you will work with core team members and manage customer interactions to build relationships and advocate for their needs. Responsibilities include data management, using MS Office tools, and performing tasks as directed by managers to enhance customer experience.

The Quality Analyst supports operations in enhancing service quality through transaction and process audits. Responsibilities include preparing detailed reports, auditing transactions, data analysis, and collaborating with internal and external parties to ensure information accuracy and compliance with policies.

As a Customer Care Agent at Helpware, you will provide exceptional customer service through email and live chat, addressing customer inquiries with personal and friendly responses. Responsibilities also include identifying issues, collaborating with the team to resolve them, and supporting customers in multiple languages. This role requires adaptability, strong communication skills, and a genuine empathy for customer needs.

The role involves maintaining and enhancing existing COBOL systems, collaborating with teams to understand requirements, troubleshooting legacy system issues, migrating COBOL code to Java, participating in code reviews, and documenting technical specifications.

The Middle COBOL Engineer will maintain and enhance COBOL-based systems, collaborate with cross-functional teams, troubleshoot legacy system issues, assist in migrating code to Java, participate in code reviews, and document technical specifications.

The Junior COBOL Engineer will maintain and enhance existing COBOL systems, collaborate with teams for requirement understanding, troubleshoot legacy issues, assist in migrating COBOL systems to Java, participate in code reviews, and document system changes.

The Junior COBOL Engineer will be responsible for maintaining and enhancing existing COBOL systems, troubleshooting issues with legacy systems, and collaborating with teams to deliver solutions. The role may also involve assisting in code migration to Java and participating in code reviews.

The Graphic Designer will support the Revenue Operations team by creating polished visual materials for proposals, presentations, and reports, ensuring alignment with branding guidelines, and collaborating with various teams to enhance visual communication.

As a Sales Development Representative, you will identify and qualify new sales opportunities, maintain engagement with leads through a CRM, partner with Account Executives, respond to inquiries, and conduct market intelligence while achieving sales quotas.

As a Sales Team Lead at Helpware, you will identify and qualify new sales opportunities, engage with prospects through CRM, and maintain relationships to increase customer interest. Responsibilities include cold calling, achieving quotas, sourcing prospects, and managing a team of agents to ensure high-quality customer experience.

The Finance and Customer Support Coordinator will manage email communications related to finance issues, assist customers with invoice inquiries, and ensure clarity between the finance team and clients. They will document interactions and elevate unresolved issues to the appropriate team members.

The Chargeback Analyst will handle chargeback issues, ensuring timely resolutions while analyzing trends and data to improve processes. Responsibilities include communicating with various departments, tracking chargeback trends, and assisting in resolving disputes.

The Senior Copywriter/Technical Writer will create and oversee all company communications, crafting a distinctive brand voice, managing content across multiple channels, and optimizing for SEO. Responsibilities include mentoring team members, collaborating with various departments, and analyzing content performance to drive engagement and conversions.