Search the 25 jobs at Helpware

The Team Lead will provide daily operational leadership, evaluate processes for efficiency, give performance feedback, and conduct performance reviews. They will coach team members on business standards, manage customer service representatives, and utilize various tools to ensure key performance metrics are met. Additional responsibilities include addressing employee issues and performing related duties.

The Technical Support Representative is responsible for handling inbound customer inquiries across multiple channels, providing accurate information, assisting with product navigation, resolving issues, and documenting interactions in the CRM system to maintain high customer satisfaction.

The Sales Development Representative will be responsible for learning about medications, contacting patients to suggest helpful options, and managing outreach and follow-ups to nurture sales opportunities. They will also build relationships and track interactions while achieving monthly sales goals.

The User Support Specialist ensures a seamless experience with Slope's software for clinical research site users by providing technical support, troubleshooting issues, and communicating effectively with users. This role involves logging interactions, resolving problems, collecting user feedback, and creating training materials.

The Site Success Manager will oversee the onboarding of clinical research site users to Slope’s software, driving engagement and maximizing user value. Responsibilities include managing user onboarding, enhancing client relationships, offering proactive support, analyzing engagement metrics, and collecting client feedback for product improvements. This role focuses on ensuring client satisfaction and successful adoption of the platform.

The Operations Manager oversees day-to-day operations, manages staff, and ensures efficiency in processes. They are responsible for optimizing workflows, addressing operational challenges, and driving performance improvements.

The Scheduling Receptionist will handle incoming patient phone calls, schedule appointments across multiple locations, triage calls, and answer patient inquiries. They will also manage patient demographics entry into EHR software and assist with referrals, while providing excellent customer service.

The Team Leader will oversee a team of Customer Service Representatives, ensuring they meet performance standards and providing coaching and support. Responsibilities include performance monitoring, administrative duties, motivating team members, and handling escalated issues.

As a Tier 2 Support Engineer, you will address customer inquiries and solve technical issues through meticulous research and troubleshooting. You will collaborate with global support teams to ensure customer satisfaction, document issues for knowledge sharing, and provide 24/7 support. A strong background in enterprise-level technical support and familiarity with various systems and technologies is essential.

The Accounting Specialist ensures accurate financial processes by classifying shipping documents, verifying documentation accuracy, and reconciling amounts across systems. This role involves addressing discrepancies and maintaining precise financial records to support seamless operations.

The Technical Support Representative will assist customers with e-commerce analytics software, troubleshooting issues, managing help desk tickets, and providing guidance on product features. The role involves building dashboards using Looker and recommending effective visualizations to enhance customer experiences.

The Proposal Strategy Lead will support the Sales team by developing high-quality content for client proposals and presentations, ensuring alignment with branding. This role involves managing content creation, collaborating with internal stakeholders, and maintaining databases to drive project success.

The Email Support Representative handles customer inquiries via email, providing excellent customer experience. Responsibilities include order status checks, customer information updates, administrative tasks, and reporting issues. The role requires strong communication skills and the ability to work independently.

The COBOL Engineer will maintain and enhance existing COBOL-based systems, troubleshoot issues, collaborate with teams, assist in migrating to Java solutions, and document technical specifications.

The Accounting Supervisor will oversee day-to-day functions for Accounts Receivable and Cash Applications, analyze financial information, ensure compliance with accounting principles, manage and coach the team, and support external audits. This role requires developing metrics for collection performance and identifying process improvements.

Assist with editing review content by verifying, editing, summarizing, and publishing it according to the client's Style Guide. Conduct online research, transcribe audio, and adhere to deadline-driven environments while maintaining quality standards.

The Middle COBOL Engineer will maintain and enhance existing COBOL systems, troubleshoot legacy issues, assist in migration to Java, and collaborate with teams to deliver technical solutions. They will also contribute to code reviews and documentation.

The Junior COBOL Engineer will maintain and enhance COBOL-based systems, collaborate with cross-functional teams, troubleshoot legacy system issues, assist in migrating code to Java, and document technical specifications.

The Instructional Design Lead will create compelling visual materials for proposals, presentations, and reports, ensuring alignment with branding guidelines. This role involves collaboration with the Pursuit Management team and requires strong design skills in digital arts, including expertise in Adobe software.

The Customer Service Representative (Tier 1) provides first-line voice support for customers via phone, fax, and email, handles order fulfillment, resolves supply chain issues, and acts as an escalation point for order management. Responsibilities include accurate data entry into SAP/ERP and Salesforce.com, adhering to service standards, managing customer issues, and supporting strategic projects.