Description:
The Accounts Receivable Specialist is responsible for assisting with client accounts receivable. This position reports to the Accounts Receivable Team Leader.
Responsibilities:
- Process daily cash receipts, including payments received from lockbox and investment providers/recordkeepers. Complete daily and monthly cash receipt reporting as directed.
- Complete client follow-ups regarding payments from plan assets and forfeiture accounts.
- Miscellaneous accounts receivable reconciliations as needed.
- Provide support and backup for invoice processing.
- Take customer payments via inbound customer calls.
- Investigate and correct credit card payment and/or ACH payment exceptions.
- Complete plan implementation set-ups and process catch-up invoicing after the plan has been implemented, along with verification of correct invoicing for ongoing billing
- Process compliance restoration and other miscellaneous invoicing as directed.
- Assist in the monthly review of fee schedules in edit status in Pension Pro
- Provide customer service on inbound calls and emails related to invoice questions
- Complete client contact changes as needed
- Assists with other project as needed
- Perform other job related duties and special projects as assigned
- Outstanding TRA Corporate Citizen, dedicated to maintaining TRA’s reputation at all times in the communities we touch
Qualifications:
- High School degree or GED equivalent; two year accounting degree required, four year accounting degree preferred.
- 1-2 years accounting accounts receivable / billing or other related accounting experience
- Significant experience using Microsoft Office - Word, Excel, Outlook and billing software
- Working knowledge of accounting concepts in general and the accounts receivable / billing cycle in particular
- Strong critical thinking skills with the ability to analyze problems and develop effective solutions
- Competent with billing systems: invoicing, reporting, and interfacing to other general ledger
- Must have attention to detail with an eye for accuracy
- Excellent organizational skills and the ability to prioritize and work under pressure
- Must be self-motivated and a self-starter
- Must possess excellent customer services skills and a friendly and professional attitude
- Aptitude to learn new software applications
- Ability to manage multiple, simultaneous, high priority tasks
- Candidate must demonstrate high professionalism and ethical standards, this position processes sensitive and confidential information
- Excellent communication skills (both oral and written)
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
