About Us
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
The Role
Our client's Product Education Specialist will develop, maintain, and continuously improve upon Our client's current customer-facing learning materials. The Product Education Specialist will create a variety of interactive materials as well as keep Our client's customer knowledge database up to date.
What you’ll be doing:
● Content Creation
● Learn new software features quickly and understand how they fit into the existing produc ● Develop approaches to break learning down into achievable bites
● Create content for employees as well as internal learners
● Create clear, helpful, and engaging reference materials to teach our clients and internal learners how our products work, what they’re used for, and how to get the most out of them.
● Create high-quality training videos and written resources that are easy to find and fun read/watch in our external Support Center.
Cross-Functional Collaboration
● Work collaboratively with our Product, Customer Success, and Operations teams to help increase product adoption.
● Stay organized so that all client-facing reference and learning materials are up-to-date and helpful.
● Gather feedback from stakeholders to improve training materials, continuously assess the effectiveness of materials and adjust content as neede
● Comfort teaching diverse groups in a live or virtual environment
What we’d like you to have:
● 1-3 years of experience SaaS product education
● Strong writing and public speaking skills
● Exceptional organizational skills and the ability to meet deadlines consistently ● Experience with technical documentation
● Is curious, asks great questions
● Ability to work effectively across all departments to identify and execute upon learni objectives
Additional skills we’re looking for:
● Familiarity with common content development tools (Articulate 360 and SCORM authoring tools, Adobe Premiere and video tools).
● Ability to incorporate AI technologies into development and distribution of content.
● Familiarity with LMS (Course Content) and Knowledge Base tools (Basic HTML) ● Software Stack is Brainier (LMS) acquired by Our client, Pendo, Zendesk Helpdesk, ForethoughtAI, Articulate 360, Adobe Premiere and Synthesia.
● Experience with Talent Management software
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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