Editors' Picks Articles

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Hal Koss Hal Koss
Updated on April 20, 2024

What Is a Net Promoter Score? Should Your Company Care About Its NPS?

What you should know about the controversial SaaS metric.

Image: Shutterstock
Kurt Shenk Kurt Shenk
Updated on April 20, 2024

What the Technology Ecosystems of the Future Might Look Like

An exodus from Silicon Valley and an even bigger ongoing commitment to remote work are just two of the trends we’re forecasting for 2021.

Sukhinder Singh Cassidy Sukhinder Singh Cassidy
Updated on April 20, 2024

I Was President of StubHub When Covid Tanked Our Industry. Here’s What I Did.

In February of 2020, we sold StubHub for $4 billion. In March, the entertainment industry crashed. Surviving wasn’t easy.

Tom Alberg Tom Alberg
Updated on April 19, 2024

The Flywheel Propelled Seattle Into a Tech Boom. Who’s Next?

Tech hubs depend on the economic flywheel to attract talent and create growing technology firms. Here’s how it works.

Hal Koss Hal Koss
Updated on April 19, 2024

Roam Is a Note-Taking Tool, and a Dream of a Better Self

Its app connects ideas the same way our brains do. Its cult following has helped it land record-breaking investments.

Julie Taylor and Jacob Dahlman Julie Taylor and Jacob Dahlman
Updated on April 19, 2024

Can Reddit Survive Its API Situation?

Charging for access has thrown Reddit’s developers and moderators into turmoil. What’s the way forward?

Image: Shutterstock FellowNeko / Built In
Willy Sennott Willy Sennott
Updated on April 19, 2024

Cloud Spending Infuriates Executives. Here’s How to Solve It.

While C-suite disagreements are to be expected, squabbles over the way a company spends on cloud services don’t have to be.

Image: Shutterstock / Built In
Stephen Gossett Stephen Gossett
Updated on April 19, 2024

The Future of FMTs and C. Diff Treatment

Pharma alternatives to fecal transplants are probably coming soon. What does that mean for the stool bank system?

Edward Hearn Edward Hearn
Updated on April 19, 2024

What Is All This Data for?

Data may be the new oil, but that doesn’t make its collection inherently valuable. Organizations would do well to remain mindful of Goodhart’s Law to avoid letting a data-driven mindset warp their larger goals.

Julius Černiauskas Julius Černiauskas
Updated on April 19, 2024

Why Your Company Needs a Data Ethicist

As data collection practices and the technologies that facilitate them grow at a breakneck pace, companies would be wise to invest in specialized professionals who limit the risks posed by these new solutions.

Image: Shutterstock / Built In