Top Remote Customer Success Jobs in Tampa Bay, FL

The Customer Success Engineer (CSE) at Decodable will ensure customer satisfaction and success with the platform by providing technical support, facilitating onboarding, and representing customer feedback. The role includes hosting success meetings, assisting in identifying use cases, and refining the onboarding process from POC to production, while also maintaining documentation and communication with customers.

The Group Facilitator at Charlie Health will conduct remote group sessions, fostering client engagement and ensuring adherence to best practices. Responsibilities include meeting established check-in protocols, documenting treatment notes timely, collaborating with the care team, and maintaining professional ethics. The ideal candidate is empathetic, well-versed in various therapeutic modalities, and available for late afternoon and evening sessions to support adolescent and young adult clients.

As a Senior Client Manager in the Water Services division, you will lead client service teams, drive business growth, and manage client relationships to solve complex water and environmental challenges. You will prepare proposals, negotiate services, and collaborate with internal teams while maintaining a strong external focus.

As a SaaS Configuration Specialist, you'll design and configure software workflows for utility energy efficiency programs, ensure optimal user experience, resolve bugs, and communicate effectively with diverse stakeholders. You'll also conduct analyses related to software use and business processes to enhance service delivery.

The Global Compliance Specialist will provide expert guidance on regulatory compliance, conduct assessments of products for compliance gaps, collaborate with internal and external resource for integration of compliance requirements, and oversee management processes. Responsibilities include training teams on compliance requirements, maintaining compliance records, and driving process improvements.

The Senior Customer Experience Manager ensures client satisfaction with projects and services, working closely with the Relationship Manager. Responsibilities include overseeing project delivery, maintaining client communication, supporting cross-sell efforts, and managing client relationships. The role requires in-depth evaluation and advanced knowledge in customer service and project management.

The Frontline Support Specialist at Heard will engage with customer inquiries, validate requests, and escalate them as needed. Responsibilities include answering inquiries, developing familiarity with business processes, and contributing to project work related to documentation and new feature training.