Top Remote Customer Success Jobs in Tampa Bay, FL

The Customer Support Specialist is responsible for assisting customers with inquiries, resolving issues, and providing product information. They will handle customer feedback, maintain records of interactions, and work to improve customer satisfaction levels through effective communication and problem-solving skills.

As a Call Center Agent at Signpost, you'll serve as the first point of contact for customers, handling a high volume of calls and managing appointments with professionalism. You'll be responsible for accurate call documentation, providing excellent customer support, and following established scripts to ensure consistent communication while meeting weekly KPIs.

The Demand Engagement Specialist will engage with high-quality prospects, qualify new business opportunities, and assist the sales team in lead conversion. Responsibilities include managing inbound leads, collaborating with marketing on outreach campaigns, and ensuring a focus on viable business opportunities.

As a Clinical Care Navigator, you will provide clinical support via phone, assess risk and safety plans, and coordinate care connections for clients. You will work with multidisciplinary teams and document interactions accurately while demonstrating excellent communication skills.

As a Mental Health Provider, you will deliver mental health counseling, conduct clinical assessments, and respond to crises, while utilizing data-driven decision making to maintain quality care. You will also participate in internal training and meetings, focusing on client care within Spring Health’s network.

As a Clinical Care Navigator, you will provide immediate clinical support and connect individuals to mental health resources. You will assess risks, engage members through active listening, and collaborate with multi-disciplinary teams to ensure effective care. Your role includes documentation, crisis planning, and promoting member engagement while complying with ethical standards and maintaining confidentiality.

The Customer Success Operations Specialist will support post-sale operations by troubleshooting system issues, performing data analysis, and configuring Gainsight to enhance customer success processes. This role involves collaboration with cross-functional teams to improve operational efficiency and ensure system integrity.

As a Customer Success Manager, you will enhance the success of clients using the Basis Platform by managing accounts, driving revenue growth, and educating clients on the platform. You will work closely with clients to achieve their business objectives while collaborating with cross-functional teams to ensure they receive optimal service and support.

As a Client Support Associate at Cohere Health, you will investigate product bugs, diagnose technical issues, resolve client-reported problems, and document processes. Your role will involve direct communication with stakeholders to prioritize issues and escalate critical bugs, improving healthcare technology through effective support and empathy.