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Top Remote Customer Success Jobs in Santa Cruz, CA
Healthtech
The Quality & QMS System Specialist will ensure quality compliance throughout the lifecycle of consumer and medical products. Responsibilities include managing quality documentation, assessing and investigating complaints, conducting internal audits, and overseeing training compliance for quality standards.
Top Skills:
Iso:13485
Cloud • Security • Software
As a Senior Technical Support Engineer at Ping Identity, you will provide specialized support for premium customers, troubleshoot issues with identity solutions, manage customer expectations, and contribute to knowledge sharing within the team. Responsibilities include conducting troubleshooting sessions, analyzing problems, and ensuring service level agreements are met, while working a varied schedule to accommodate global support needs.
Top Skills:
ApacheAWSAzureCurlDockerIisKubernetesNginxO365PostmanSaaSTomcatWeblogicWebsphere
Consumer Web • Marketing Tech • Social Impact • Software • Financial Services
The Client Strategy Lead at Beam will analyze data to deepen partnerships, optimize client-facing products, and manage key projects while enhancing internal processes. This role requires strong analytical skills and client engagement experience to drive revenue and social impact.
Top Skills:
ExcelSQL
Featured Jobs
Software • Web3
The Head of Customer Support will define and lead the support function at StackBlitz and Bolt.new, focusing on customer retention and satisfaction. Responsibilities include building a high-performing team, optimizing support operations with AI solutions, and collaborating cross-functionally to enhance the customer experience.
Artificial Intelligence • Consumer Web • HR Tech • Other
The Technical Customer Success Manager at Netomi AI is responsible for onboarding clients, providing technical guidance, and ensure smooth integration of AI virtual agents into their support systems. They will also maintain client relationships, troubleshoot issues, and analyze AI performance while collaborating with internal teams to advocate for client needs and suggest improvements.
Top Skills:
AIAPIs
Mobile
The Bilingual Registered Dietitian at Vida provides virtual Medical Nutrition Therapy and Diabetes Self Management Education, aiming to support clients in managing chronic conditions. Responsibilities include client management, behavior change support, collaboration with care teams, maintaining confidentiality, and meeting quality metrics.
Software
The Customer Success Manager will engage with nonprofit clients to ensure they achieve their goals using Instrumentl's platform. Responsibilities include onboarding, retention, identifying upsell opportunities, and being the customer advocate. The role requires relationship building, effective communication, and program design skills.
Healthtech
Manage electronic paperwork for insurance companies, curate documents for internal database, and respond to customer inquiries via phone, email, and chat. Ensure accurate data entry and documentation, adhere to procedures, and participate in training programs while escalating complex issues as necessary.
Cloud • Information Technology • Analytics
The Customer Success Architect provides technical expertise for post-sales customer experiences, ensuring clients meet their objectives. Responsibilities include advising on best practices, capturing customer feedback, identifying new use cases for account growth, and supporting multiple roles within the company.
Top Skills:
BigQueryRedshiftSnowflake
Marketing Tech • Analytics
The Senior Customer Success Manager will manage FMCG clients, providing strategic guidance on leveraging customer insights. Responsibilities include relationship management, assessing client needs, conducting workshops, monitoring customer health, and identifying growth opportunities to ensure customer satisfaction and renewal.
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Top remote Companies in Santa Cruz, CA Hiring Customer Success Roles
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