Top Remote Customer Success Jobs in Detroit, MI

The Senior Customer Success Manager at Arcadia.io manages a portfolio of enterprise customers, ensuring alignment with their business objectives. Responsibilities include mentoring CSMs, overseeing customer success initiatives, and driving adoption of Arcadia's solutions. The role requires exceptional communication skills and a strong understanding of healthcare technology and data analytics.

The Reliability Success Manager drives customer growth and retention through effective adoption of Augury's machine health solutions. They build strong relationships, guide customers through the Augury platform, resolve technical issues, and collaborate with product teams to enhance customer experience. This role requires knowledge in vibration analysis and experience in customer-facing roles.

The Senior Specialist in Invoice Operations handles high-volume invoicing with a focus on accuracy and customer communication. Key responsibilities include creating and submitting invoices, managing change requests, leading process improvements, and supporting the financial close process while mentoring peers.

The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.

As a Dialer Enterprise Client Success Manager, you will guide healthcare IT teams through the successful launch and adoption of the Dialer Enterprise tool, ensuring a seamless client experience and high satisfaction rates. You will lead implementation processes, collaborate with various teams, provide training, and track engagement to support client retention and contract renewals.

The Strategic Customer Success Manager will build and maintain strong relationships with strategic accounts, ensuring customer satisfaction and retention by coordinating resources and support. Responsibilities include managing account health, driving product adoption, and leading engagement strategies to align with customer goals for growth opportunities and renewals.

The Senior Client Success Onboarding Manager will manage onboarding specialists and ensure a positive onboarding experience for clients. Responsibilities include training the team, overseeing client onboarding, resolving client issues, and contributing to onboarding materials and communication initiatives. This role requires strong customer service skills, technical knowledge, and the ability to work in a remote environment.