Payroll Customer Experience Specialist

Posted 2 Days Ago
Hiring Remotely in United States
Remote
Entry level
HR Tech • Information Technology • News + Entertainment • Professional Services • Sales • Software
Our mission is to change the world of work forever. We have the disruptive HR-tech.
The Role
The Payroll Customer Experience Specialist is responsible for providing payroll and product support, ensuring accurate payroll processing, and assisting customers with complex payroll inquiries. The role requires strong communication skills and the ability to operate in a fast-paced environment, working closely with teams and utilizing software tools.
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Job Description
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Job Requirements
We want to hear from you if you have:

  • Extensive US payroll and benefits experience across multiple states.
  • Experience in providing best in class payroll and product support.
  • An articulate speaker with impeccable grammar, both written and verbal.
  • Highly skilled in working with numbers and experienced in handling complex reconciliations with precision and accuracy.
  • Experience in running payrolls so you know what looks right and can spot anomalies.
  • Ability to communicate complex concepts in a fluent, clear, and professional manner.
  • Demonstrated ability to work in a dynamic fast-paced environment.


Advantages:

  • Experience in Saas technology along with Payroll
  • Previous experience working with global teams
  • Previous experience with Enterprise Customers
  • Experience using tools such as; Zendesk, Slack, & Asana
  • Experience working with APIs and integrations


Benefits
Why work with us
At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.

  • Stock options at a high-growth unicorn startup
  • 100% subsidized medical, dental, and vision coverage for employees
  • 401(k) with a 3% company match starting from Day 1
  • Hybrid working model for bobbers in the NY metro area
  • Work from home allowance to get your home office set up!
  • Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
  • Annual Headspace subscription and wellness benefits
  • Two social impact days per year for volunteering
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
  • Fun and frequent social events (in-person and virtual)
  • We love birthdays - take the day off and receive a special gift


Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.

What the Team is Saying

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The Company
Amsterdam
1,000 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

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HiBob Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.

Typical time on-site: 3 days a week
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